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ue40h6400 stuck on Smarthub is being updated

(Topic created on: 17-06-2017 09:15 PM)
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Nickb99
Explorer
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TV has worked fine for more than a year. Then would not load iplayer etc. After resetting everything possible and waiting some days the TV is still stuck. Whenever I select Smarthub I get the message Smarthub is being updated. All suggestions appreciated. 

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5 REPLIES 5
ChrisM
SuperStar
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Hi @Nickb99.

 

Try this and see if it helps: Go to Menu > Smart Hub > Terms & Policy > Make sure you accepted all the options.

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Nickb99
Explorer
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Hi Chris. Thanks for this, but we tried already. No change.

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AntS
Moderator
Moderator
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Hi @Nickb99.

 

Just to confirm, still no joy if you disconnect all connected devices, unplug the TV, leave it for about 10 minutes, and then connect everything back up?

 

And what software version is your TV on? Menu > Support > Contact Samsung.

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Nickb99
Explorer
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I'll update in the week Ant. My father is elderly and I'll need to do this on my next visit there. Thanks for asking.

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AntS
Moderator
Moderator
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