17-06-2017 09:15 PM
TV has worked fine for more than a year. Then would not load iplayer etc. After resetting everything possible and waiting some days the TV is still stuck. Whenever I select Smarthub I get the message Smarthub is being updated. All suggestions appreciated.
20-06-2017 12:59 PM
Hi @Nickb99.
Try this and see if it helps: Go to Menu > Smart Hub > Terms & Policy > Make sure you accepted all the options.
20-06-2017 01:50 PM
Hi Chris. Thanks for this, but we tried already. No change.
01-07-2017 03:26 PM
Hi @Nickb99.
Just to confirm, still no joy if you disconnect all connected devices, unplug the TV, leave it for about 10 minutes, and then connect everything back up?
And what software version is your TV on? Menu > Support > Contact Samsung.
01-07-2017 04:36 PM
I'll update in the week Ant. My father is elderly and I'll need to do this on my next visit there. Thanks for asking.
01-07-2017 08:38 PM
No worries, Nick. :smileyhappy: