03-04-2020 05:43 PM
Hi all,
The remote for my ue40eh5300 TV isn't turning the TV on. Whilst the TV is turned on, every button works as it should, including turning the TV off!
Any ideas why the remote won't turn the TV on?
I did have a SKY TV box for a while which I used the SKY remote to control the TV with, but now I just want to use the Samsung TV remote as the SKY box is no longer used.
Thanks,
Brett
03-04-2020 06:00 PM
11-04-2020 07:45 PM
Hi, sorry for the delay. I have tried the manual reset of the remote and TV which haven't sorted the issue. I checked the remote is outputting an IR beam using my camera which it is. Fresh batteries have been installed and still won't switch the TV on. Everything else still works once the TV is switched on manually using the button on the TV.
Any other ideas?
12-04-2020 10:09 AM - last edited 12-04-2020 10:11 AM
Do you have any other remote you can use with the TV to see if the issue keeps repeating? For example the Sky one? If the other remote works fine then it may be best to get in touch with Samsung technical support via Facebook, Twitter or Live Chat: https://www.samsung.com/uk/support/contact/
If the TV is still in warranty, a replacement remote can be sent to you.