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Original topic:

ue22f5400akxxu catchup apps missing

(Topic created on: 04-02-2020 07:15 PM)
StewA
Apprentice
Options
TV

I have just purchased one of these tvs for my spare bedroom.

None of the UK catchup apps ( bbc iplayer, itv hub, all4, My5) are available in Smarthub or available to download from Samsung apps.

I have an identical tv in the other bedroom which works perfectly. Both tvs are running identical software

T-MST12DEUC-2127.0

Can anyone help me find these missing apps?

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1 Solution


Accepted Solutions
Solution
StewA
Apprentice
Options
TV

Problem solved

samsung support remotely changed isp location to UK and bingo, all catchup apps now present.

Airel from Samsung support is a star.:smiling-face::thumbs-up-sign-emoji-modifier-fitzpatrick-type:

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3 REPLIES 3
Solution
StewA
Apprentice
Options
TV

Problem solved

samsung support remotely changed isp location to UK and bingo, all catchup apps now present.

Airel from Samsung support is a star.:smiling-face::thumbs-up-sign-emoji-modifier-fitzpatrick-type:

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elzkonax
Journeyman
Options
TV

I was worried with rather similar issue of not getting bbc iplayer on my device but Its really good to know the changing location for UK is remotely possible.

 

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StewA
Apprentice
Options
TV

It was all done in a chat session so no need to phone support either.

When you get it sorted do not reset tv settings or you will lose them again (don't ask how I know)

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