I need to reinstall the software of my smart tv holding the firmware : T-JZL6UAVC-1243.2
i cannot find the usb file anywhere please can someone help me it's a bit urgent.
My tv module is : UA55KU7000
Hey @Elie KH ,
you can find all the available software versions here: https://www.samsung.com/ae/support/model/UA55KU7000KXZN/ For further support on this please reach our team in the US via Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us or using any alternative contact method from here: https://www.samsung.com/us/support/contact/
on the link that you gave me the only firmware available is 1241 which is not the case in my tv it automatically updated to 1243.2 so to be able to reset it i need the same version.
Thats why was asking for the newer version than the one in the web
I know it's reinstalling the software the problem is that my tv is shouwing pixels and lines only when i access the menue or any app installed like netflix and any app but when watching cable or anything connected to it by HDMI all works fine.
So reinstalling the software is the best solutiom already reseted it and yet the problem persists