21-06-2021 01:05 PM
Dears
I need to reinstall the software of my smart tv holding the firmware : T-JZL6UAVC-1243.2
i cannot find the usb file anywhere please can someone help me it's a bit urgent.
My tv module is : UA55KU7000
21-06-2021 01:56 PM
Hey @Elie KH ,
you can find all the available software versions here: https://www.samsung.com/ae/support/model/UA55KU7000KXZN/ For further support on this please reach our team in the US via Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us or using any alternative contact method from here: https://www.samsung.com/us/support/contact/
21-06-2021 02:04 PM
on the link that you gave me the only firmware available is 1241 which is not the case in my tv it automatically updated to 1243.2 so to be able to reset it i need the same version.
Thats why was asking for the newer version than the one in the web
21-06-2021 02:16 PM
You don't need the firmware to reset the TV
21-06-2021 03:51 PM
I know it's reinstalling the software the problem is that my tv is shouwing pixels and lines only when i access the menue or any app installed like netflix and any app but when watching cable or anything connected to it by HDMI all works fine.
So reinstalling the software is the best solutiom already reseted it and yet the problem persists
21-06-2021 05:49 PM