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Original topic:

TV White Line bottom edge of screen... help

(Topic created on: 29-05-2020 08:32 PM)
FenKev
Apprentice
Options
TV

Dear All

 

my Samsung wide screen has a bright section along the bottom edge of the screen. It is the length of the main remote long and it looks like a light shining up from the edge making that area brighter. Any ideas on how to fix?

It's updated.

Did the pictures test and the light spot / line remained all 3 times so failed to fix.

It's a 6 series 55 - UE55KU647065FE30E3-8DAC-4662-AF92-1C2098BACDC2.jpeg

 

4B8A98E0-9A4E-4BD0-9C51-6D3B6281703B.jpeg

 

DC054AFA-C9E6-4D77-A6AB-E78191A05CA0.jpeg

 

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7 REPLIES 7
TessM
Mastermind
Options
TV

Hi @FenKev ,

 

if the TV didn't pass the Picture Test the next steps would be having this examined by one engineer. To find your nearest one you will need to reach Support in your region: https://www.samsung.com/uk/function/ipredirection/ipredirectionLocalList/

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FenKev
Apprentice
Options
TV
How do I know if it’s covered by warranty?
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TessM
Mastermind
Options
TV

All our TVs are covered under a 12-months warranty. When and where did you get yours? 

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FenKev
Apprentice
Options
TV

Not sure but over 12mths, I guess it'll be bett r to leave it and then replace TV once it gets worse 

Peter155
First Poster
Options
TV

I have exactly the same problem with my Q7 series. Could be an issue with the latest OS?

erykpiast
First Poster
Options
TV

I have a similar issue for a week now. Model QE55Q7F, 2.5 years old.

FenKev
Apprentice
Options
TV

Mine is a similar age, very annoying and happened all of a sudden not a gradual process. I've had quite a few Samsung TVs but when I replace this one I will probably look at other brands. I didn't mind paying more for a Samsung because I thought I was buying quality but it they go wrong so quickly probably not a great investment:( 

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