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Original topic:

TV stuck on one channel

(Topic created on: 30-07-2020 10:02 AM)
Rasputin46
Apprentice
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TV

Quite often when I turn on my TV it is stuck on the last channel I was watching the previous day.

All other functions are working. I have two remotes so that isn't the problem.

 

I have checked for firmware updates of which there are none.

 

The model is UE32M5520AKXXU bought just last year

7 REPLIES 7
ChrisM
Moderator
Moderator
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TV

Hi @Rasputin46 

 

Could we take the current software version of your TV? Go to Home > Settings > Support > About This TV. Also, have you tried a reset on the TV? Go to Home > Settings > Support > Self Diagnosis > Reset > PIN. Note, all settings on the TV will revert to factory default settings.

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Rasputin46
Apprentice
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TV

I have been doing this reset about twice a week to no avail.

 

I was on to Samsung chat about it and they told me that after doing a reset I should also turn off the standby auto tuning. I've now done this so we'll see what happens over the coming days.

ChrisM
Moderator
Moderator
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TV

No problem, @Rasputin46. Let us know how you get on!

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Rasputin46
Apprentice
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TV

So far so good, hope it remains this way.

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Rasputin46
Apprentice
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TV

Well, it looks as if my problem is solved

MissE
First Poster
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TV
I regularly have this problem with my Samsung TV, I've had it 5 years, I'm pretty sure it's always done it, its very annoying, it also randomly cuts out during a programme too!
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80Ruffles
First Poster
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TV

This seems to have worked for me too, thanks!

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