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TV started burning and omitting toxic smell from back customer service wont do anything about it.

(Topic created on: 09-10-2018 11:45 PM)
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taroyle81
Apprentice
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hi all, So my daughter of 2 years old was watching peppa pig on or 5 year old samsung television in my front room whilst i was prepering her tea in the kitchen. i returned to the front room and could smell a very strong burning toxic smell being omitted from the television i felt the back of the television and the plastic back cover was extremely hot. i switched the television off and left thinking might of over heated. i replugged the television back in and the the same strong toxic smell came back and the back began getting hot again. 

 

i spoke to samsungs customer services they put me through to the product leason services, who sent out a engineer the following weekend. at this point i was very happy with how samsung had handled my case. 

 

whilst the engineer was here he plugged the television back in and low and behold the smell of toxic burning smell came back which he pointed out was coming from the power supply board which was located at the left hand side of the televsion and also the postion were the plastic had heated up. the engineer then unpluged the television passed me the power cable to the televsion and told me to hide it somewere to make sure that nobody plugs the television back in. which really worried me as god knows what could have had happened if i hadnt have noticed it or we had gone to bed and left the telly on, my house could have burnt down with my family in it. 

i then get told of samsung that i will have to pay £500 pounds to repair the televsion, i was shocked as this is nothing i have done to the television and is clearly manufacturing fault with the television. 

 

after doing some digging on the internet i have found this is a happening more and more with samsung television, they have had problems with there capacitor components by using substandard components. there has even been class action law suits in america over this issue. 

 

i am shocked that samsung have not taken any notice and all they keep saying to me is its because the television is old and i will have to pay for the repairs. i wouldnt say 5 years is old. they currently have a advert for there washing machine with a hashtag of #builttolast more like #builttoburn. 

 

if you do have a samsung tv make sure you unplug it before you go to bed because god knows what could happen. 

 

i know samsung wont do anything for me which is a shame as they have lost a very loyal customer, as i have bought phones, ssd drives, tablets from them. but that is going to change and samsung wont really care about one customer as ive seen on many  a forum of people getting fobed off from them. 

 

if anyone has had a similiar problem comment below. 

rant over.

kind regards taroyle81

 

53 REPLIES 53
Abit68
Student
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where would the message be please as i cant find it at all?
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CarlH
Moderator
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If you click on your profile at the top right, it's under Messages.

Abit68
Student
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Thanks i found it i just replied

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idjdi3
Student
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Mr tumble
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Mike84
First Poster
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Weird how this keeps happening I don't see this on lg pages matter of fact my LG works great dispite being older! Didn't take me long to see that I am not the only one with this problem!!! This is unacceptable my children were watching the television in their room when this happened had I not smelt it god knows how long they would be in their room. Breathing this in!!!! Can't plug the t.v in anymore and it reeks of burning! unbelievable how samsung allows this to happen and possibly have people fall ill because of it...

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SaudA
Troubleshooter
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I'm really sorry to hear this, @Mike84. Samsung takes such cases very seriously, I have sent you a private message in relation to this, please click on your profile in the top right > Messages, and respond at your earliest convenience, and I will get this escalated for you. 

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twotimbers
First Poster
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This past weekend we had this burning smell couldn't figure it out, until I went past our Samsung Smart Tv and oh man it was bad! The smell is horrible like an electric burning smell! What can I do? Its only a little over a year old, and have by no means have no money to get a replacement right now! Please advise me as to what I need to do! Any help with would be! Thanks

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Sande1
First Poster
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This just happened to me also.  I rarely use the tv in my bedroom(and when I say rarely I mean maybe once a year). Have had it for several years.   It used to be in the living room but we upgraded to a hdtv for the living room and moved this one into the bedroom. I will never buy another samsung.  They need to replace the tv's irrelevant of their age if they are using subpar parts.  Mine is probably 10+years old but maybe has 200 hours on it.

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AndrewL
Moderator
Moderator
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@Sande1: I'm sorry to hear that you have experienced this issue. I would like to arrange to pass your details to the relevant department for further support, therefore please send a private message to Sam_UK by tapping on your profile picture at the top of the page > Messages > New Message > Sam_UK, and include details of your issue, including the model number, and we can move forward from there. Alternatively, please contact our Help Desk on 0333 000 0333 for further support.

https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm...

 

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MarkGuise
First Poster
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The same thing has happened to me as well 

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