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Original topic:

TV started burning and omitting toxic smell from back customer service wont do anything about it.

(Topic created on: 09-10-2018 11:45 PM)
taroyle81
Apprentice
Options
TV

hi all, So my daughter of 2 years old was watching peppa pig on or 5 year old samsung television in my front room whilst i was prepering her tea in the kitchen. i returned to the front room and could smell a very strong burning toxic smell being omitted from the television i felt the back of the television and the plastic back cover was extremely hot. i switched the television off and left thinking might of over heated. i replugged the television back in and the the same strong toxic smell came back and the back began getting hot again. 

 

i spoke to samsungs customer services they put me through to the product leason services, who sent out a engineer the following weekend. at this point i was very happy with how samsung had handled my case. 

 

whilst the engineer was here he plugged the television back in and low and behold the smell of toxic burning smell came back which he pointed out was coming from the power supply board which was located at the left hand side of the televsion and also the postion were the plastic had heated up. the engineer then unpluged the television passed me the power cable to the televsion and told me to hide it somewere to make sure that nobody plugs the television back in. which really worried me as god knows what could have had happened if i hadnt have noticed it or we had gone to bed and left the telly on, my house could have burnt down with my family in it. 

i then get told of samsung that i will have to pay £500 pounds to repair the televsion, i was shocked as this is nothing i have done to the television and is clearly manufacturing fault with the television. 

 

after doing some digging on the internet i have found this is a happening more and more with samsung television, they have had problems with there capacitor components by using substandard components. there has even been class action law suits in america over this issue. 

 

i am shocked that samsung have not taken any notice and all they keep saying to me is its because the television is old and i will have to pay for the repairs. i wouldnt say 5 years is old. they currently have a advert for there washing machine with a hashtag of #builttolast more like #builttoburn. 

 

if you do have a samsung tv make sure you unplug it before you go to bed because god knows what could happen. 

 

i know samsung wont do anything for me which is a shame as they have lost a very loyal customer, as i have bought phones, ssd drives, tablets from them. but that is going to change and samsung wont really care about one customer as ive seen on many  a forum of people getting fobed off from them. 

 

if anyone has had a similiar problem comment below. 

rant over.

kind regards taroyle81

 

53 REPLIES 53
Zara378
First Poster
Options
TV
Yep, ours has just done the same thing - powerful smell like burning chemicals, so I turned it off. When I tried turning it on we have sound but no picture!
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ChrisM
Moderator
Moderator
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TV

Hi @Zara378 

 

We've sent you a private message.

Billiam1234
Apprentice
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TV

My 55in is just past the 2 year warranty.  The smell set off my smoke alarm. The screen also flashes after power down. Very disappointed,  paid a lot for the tv.  😞

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Billiam1234
Apprentice
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TV
Hey Chris do you have q fix for these issues? Please help.
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ChrisM
Moderator
Moderator
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TV

Apologies for the late response, @Billiam1234. Are you refering to the details provided in your previous post? 

Billiam1234
Apprentice
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TV

Yes hot plastic smell whenever TV is plugged in. Screen also flashes colours when TV is off

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Mwebb
First Poster
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TV

I contacted Samsung directly before placing this post.

 I have had a strong chemical smell coming from the tv. I finally realized it was the tv, after long process of elimination, as I recently moved into a newly built home and have new furniture, so was not able to determine source of strong smell immediately.

 I texted with the customer support representative and after I explained my issue, I was transferred to a "Just Ask" website to join for a fee. This is rediculous and disappointing. I'm done with Samsung!

marj

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AsadM
Moderator
Moderator
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TV
Hi @Mwebb. We're sorry to hear about this. Can you send us a private message so we can look into this for you?
MBenson
Student
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TV

I have the same problem, 70or so inch 3D TV.. emits toxic smell, like burning plastic form the back.

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DannyT
Moderator
Moderator
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TV

Hi @MBenson. Could you send me a PM so we can look into this with you?


Welcome to the Community!

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