Hi, I purchased the Samsung QE65QN800ATXXU last April and have the same issue as everybody else here is describing. I purchased this from Currys who were offering such a discount on an 8K set that it seemed a no brainer to purchase. However, from the minute it was set up it was obvious that there there was something seriously wrong with this set as the vibrations were horrendous. We went back to Currys who at the time gave us the option of a refund or a replacement set. Not knowing about the issues being reported here, we opted for a replacement set on the presumption that this was an isolated issue with this particular set as my other Samsung 4K TV albeit now seven years old is in perfect working order. Low and behold a replacement set was not forthcoming and Currys was not going to get any more of this model and know I know why. Samsung have gone out of their way to be obstructive and continually stated that there was no fault and that the TV was working within the 'prescribed parameters' despite not seeing it or more importantly, hearing it. Eventually, I was asked to submit a video to show what the issue was which I did. Despite the sound distorting horribly at the low end frequency, a Samsung representative called me told me in no uncertain terms that this was perfectly acceptable and there was no issue with the set. Following numerous complaints, an engineer was sent to investigate. Showing my age here but In my day, when someone came to fix an expensive item, they would turn up with a bag of tools ready to do the job. This engineer turned up with a remote control and a mobile phone. After demonstrating the issue, the engineer told me that this was a common occurrence and Samsung had deemed it not to be a fault despite the clearly obvious sound problems but have issued a 'bulletin' to address the issue which the engineer accessed on their phone, tapped a few number into the remote and accessed the 'engineers' menu, changed a value in the set up and within less that two minutes told me that he was done without even having touched the TV. Before they left, tested it to make sure it was fixed and low and behold it wasn't. the engineer did exactly the same thing again with the same result. We were told that a report would be filed and that we would receive a copy which we did, jut a few lines to say the bulletin instructions had been followed and the 'issue still persists'. I didn't realise at the time that Samsung deem 'issue still persists' as meaning that this is as good as it's going to get so lump it and have continually told Currys that the distortion is within their 'specifications' is not classed as a fault. I know now that this obviously means, we have had your money, we don't care and we are not going to do anything about. I'm still a little hazy on the issues here where an expensive product can be manufactured, presumably their is a manufacturers specification which is tested to ensure that the product works properly and that includes an audio test as well as a visual test as in 'award winning sound and vision' which is an absolute joke here. Assming this is the 'spec' they keep rereferring to, what spec then is the bulletin alert ? and when that is changed, what then is the resulting spec when it still doesn't work? My interpretation here is that 'award' wining sound is not longer the object of the game and this would seem to be sell more sound bars . If anyone from Samsung actually reads this, perhaps they could contact me to advise how best I can help spread the word that you don't case about your customers. If terrible sound is what Samsung expect people to put up with if they chuck away a couple of thousand pound on a TV, I expect this to become part of the marketing strategy. How about, award willing picture but forget about the sound, it doesn't matter . Meanwhile, Currys have been less than helpful themselves as they fall back on the adage that if Samsung say there is not fault, there there is no fault with their 'second level' complaints team telling me in writing that I could return the set to the store I bought if from for repair and If they couldn't do it, for a credit note or exchange. They then retracted the offer after I attended the store to make further enquiries , luckily I didn't take the set with me . After more complaints, another offer was made in writing to repair the set which was withdrawn within the hour. You just can't make this stuff up, you pay a premium price for an item which quite clearly has a fault (Samsung, FYI if you need to issue a bulletin to fix something that has left the factory floor and caused a number of customer complaints, it''s a FAULT) but there is nothing you can do about this when Samung say, not its not a fault because we say so. You should be ashamed to put product like this into the market place so again, Samung if you are reading this, work with me to help spread the word that buying LG, Panasonic or Sony is the way forward as quality control is not your middle name nor is customer service.
