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Original topic:

TV Smoking and burning UE55KU6400U

(Topic created on: 09-09-2021 08:42 PM)
Gemadams
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TV

Our television screen was flashing black and white. We put the TV on and the unit started billowing smoke. We quickly unplugged the unit from the mains. This appears to be a common problem and is a serious fire risk. 

Model no: UE55KU6400U

PXL_20210909_183813448.jpg

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3 REPLIES 3
AndrewL
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TV

@Gemadams: I'm very sorry to hear that you have experienced this issue. Please can you send a Private Message to Sam_UK with your details, as I would like to get this escalated for you? 

https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm...

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lucimsv
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TV

I was wondering if this has moved on at all....

I had the same  issue - 4 year old TV, started smoking and burning smell. Samsung took it away and now want to charge me for repairing it, even though it could have burned down my house! I've asked them to return it unrepaired and I am going to do my best to make their horrendous lack of customer service go viral. They wouldn't answer my question about how long they expected one of their TV's to last, just kept repeating that it was out of warranty and apparently there is no escalation process if we are unhappy with the offered solution??

 

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Gemadams
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TV

We have been told an engineer will be round to check it.... Nothing more from that!

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