We have a 55JU6800 TV which is just 18 months old. We have a problem that started a few months ago. The screen at the bottom would be a lot darker when the TV was switched on but after a couple of minutes would sort itself out and was fine. Now, though, the screen is staying dark at the bottom all the time and doesn't clear. We can still see the picture through it but it is very irritating. Has anyone else had the same problem and is there a fix for it?
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Oh mate - you've just solved the hundreds of issues that people have had!!!
you should be employed by Samsung to save them millions as you clearly have all the answers - what a genius!!!
if only we had all tried this we would have saved thousands and Samsung millions.
Finally got round to sorting mine, quite by accident whilst looking for a new TV! The guy in Dixon's mentioned mine was still under warranty 😳 strange as I never buy extended warranties, so I tried the Dixon's helpline which resulted in 3 hours of repetitive waiting and getting fobbed off and passed to and from Dixon's and Team Knowhow, before I finally found a person who sorted out a repair collection. Exactly a week later and a serviceable TV, courtesy of Team Knowhow!
So a mixed experience but happy for the next 12 months and fingers crossed I'm in a position to buy a bigger TV if it pops then! 🤣
Well my 55JU6800 was repaired two years a go , but it has happened again. Im a Samsung user for my Phones, TV, 4k Bluray etc. But im not happy the faulty component was repleced with another of the same to fail AGAIN. Tech chat is no good, anybody got a phone number to call, other than the remote helpdesk, who takes your email address only, please.