13-03-2017 03:38 PM
We have a 55JU6800 TV which is just 18 months old. We have a problem that started a few months ago. The screen at the bottom would be a lot darker when the TV was switched on but after a couple of minutes would sort itself out and was fine. Now, though, the screen is staying dark at the bottom all the time and doesn't clear. We can still see the picture through it but it is very irritating. Has anyone else had the same problem and is there a fix for it?
Solved! Go to Solution.
09-11-2019 08:26 PM - last edited 10-11-2019 01:07 AM
10-11-2019 03:49 AM
12-11-2019 11:16 AM
Was told exactly the same trash from the customer helpline it was the cable box. I unplugged all connections turned off the TV and reset.. Guess what? You got it, it was still there. I have spoke to an approved engineer who assures me it's not the HDMI and what's connected to it, it's my first Samsung TV I thought I'd go for a bit of quality and it will ge my last.
17-11-2019 06:19 PM
@evangelion806 wrote:
So here’s my. 75” curved with all the bells and whistles. Is this just a piece of garbage now? March 2017 manufacturing date? Is this still under warranty? Need fixed ASAP!
Disgraceful!!
ive had some great LG tv's - two of which are still working, but this superceded them both and now I have this black line - same as yours. 2.5 years old!!!! Absolute rubbish I will never buy Samsung ever again
17-11-2019 06:23 PM
I've noticed almost every if not every screen has the black shadow in pretty much the same spot, now that in my eyes is a fault in these screens, absolute trash company.
17-11-2019 07:07 PM
All we can do is keep sharing this thread on social media and hope that it gains more publicity
17-11-2019 08:33 PM
My tv a UE55MU6400 got it in December 2017 it was a great tv but I have the dark bands now is there anything Samsung doing about the problem
Sean
17-11-2019 08:41 PM
17-11-2019 09:20 PM
That's what I thought don't think I will get a Samsung again I was looking at LG just now great minds
Sean
17-11-2019 10:06 PM
I would!!! My 55" 3D in my man-pad is still like new and a great tv. I bought the 65" Samsung as much to have it in my room. My new 65" LG is great and gone back to flat screen as it seems most manufacturers have, bar Samsung. So they continue to sell failing technology - appalling, but then, they don't care as they sell more tv's than anyone. Hopefully posts like ours may make them take notice and some responsibility!!