- last edited by
AndrewL
) in
Dear Samsung Customer Care,
I am working as a engineer in luxury resort called Saadiyat Rotana Resort & villas , Abudhabi, UAE. We have been using all Samsung LED Hotel TV around 450 units 49 inch & 55 inch for all guest rooms , suits and villas . since a year we have starting facing a issue and receiving complain from guests and housekeeping team about dark patch or spot in corner or top of TV panel . now the issue become very serious as we have around 20 TV same issues defective , we cannot find solution or reason of issue . We need your urgent support to analysis issue and replace panels. Below attached pictures for your reference. TV model Samsung 49 inch – Model # HG49AE690DKXZN & HG55AE690DKXZN
@VISHNU VARTHAN: Hi there. I'm sorry to hear that you are experiencing this issue with your TV's. What I would suggest is reaching out to Samsung Support in your region via the link below to inform them of the issue, and an advisor will be able to assist you further, and arrange any necessary repairs.
Contact Us for Product Support | Samsung Gulf
In the meantime, please try unplugging the TVs at the wall for around 30 seconds, then plugging them back in and powering on using the remote, as this has been known to resolve some picture issues.
Please be aware that I have removed your contact details from your post for data protection purposes.
