Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

TV Screen has dark section at bottom & Top of screen

(Topic created on: 22-10-2021 02:17 PM)
VISHNU VARTHAN
First Poster
Options
TV

Dear Samsung Customer Care,  

        I am working as a engineer in luxury resort called Saadiyat Rotana Resort & villas , Abudhabi, UAE.    We have been using all Samsung LED Hotel TV around 450 units 49 inch & 55 inch  for all guest rooms , suits and villas  .              since a year we have starting facing a issue and receiving complain from guests and housekeeping team about dark patch or spot in corner or top of TV panel .  now the issue become very serious as we have around 20 TV same issues defective ,  we cannot find solution or reason of issue  .  We need your urgent support to analysis issue and replace panels.  Below attached pictures for your reference. TV model Samsung 49 inch – Model # HG49AE690DKXZN  & HG55AE690DKXZN 

PHOTO-2020-12-28-12-55-26.jpg

WhatsApp Image 2020-12-23 at 11.08.19 AM.jpeg

 

WhatsApp Image 2021-08-08 at 9.09.24 AM.jpegWhatsApp Image 2021-10-22 at 4.00.36 PM (3).jpegWhatsApp Image 2021-10-22 at 4.00.36 PM (2).jpegWhatsApp Image 2021-10-22 at 4.00.36 PM (1).jpegWhatsApp Image 2021-10-22 at 4.00.36 PM.jpeg

0 Likes
1 REPLY 1
AndrewL
Moderator
Moderator
Options
TV

@VISHNU VARTHAN: Hi there. I'm sorry to hear that you are experiencing this issue with your TV's. What I would suggest is reaching out to Samsung Support in your region via the link below to inform them of the issue, and an advisor will be able to assist you further, and arrange any necessary repairs. 

Contact Us for Product Support | Samsung Gulf

In the meantime, please try unplugging the TVs at the wall for around 30 seconds, then plugging them back in and powering on using the remote, as this has been known to resolve some picture issues. 

Please be aware that I have removed your contact details from your post for data protection purposes. 

0 Likes