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TV Samsung 2019 55Q85R update problem

(Topic created on: 24-03-2024 05:10 AM)
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rikob1
Explorer
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I have the following problem

New firmware 1406.4 is out How to upgrade as I installed 1409 half a year ago !!!???

I used this link from the moderator and installed the intermediate version 1409. But now when the new version 1406.4 is out it turns out to be lower in number and can't be installed!? Samsung what to do, how to update to 1406.4 and fix the sound problems?
AntS rikob1_1-1693941736188.gif

 

Moderator
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Hi all,

 

Sharing the official response on this one we received:

 

"We are aware of this unfortunate side effect of the software update T-MSLDEUC_1401.0 & T-MSMDEUC_1401.0, during HDMI switching Audio is forced back to TV Speakers.

We will rectify this problem when we make the next full update to the TV Firmware during 2023, but until then we can offer an interim firmware update available to download & update by USB using the following links

 

https://org.downloadcenter.samsung.com/downloadfile/ContentsFile.aspx?CDSite=UNI_UK&OriginYN=N&Model...

 

https://org.downloadcenter.samsung.com/downloadfile/ContentsFile.aspx?CDSite=UNI_UK&OriginYN=N&Model...

 

The firmware needs to be “Unzipped” before writing the root of a USB.

If you are unsure which Firmware you require, simply download, extract & write both to the root of a USB stick & the TV will update using the correct file.

Instructions on how to create the USB Update file can be found here:

 

https://org.downloadcenter.samsung.com/downloadfile/ContentsFile.aspx?CDSite=UNI_UK&OriginYN=N&Model...

https://org.downloadcenter.samsung.com/downloadfile/ContentsFile.aspx?CDSite=UNI_UK&OriginYN=N&Model...

 

Note: The supplied links mention 'PS42B450B1W', this is not a mistake & the correct update file is available at that location."

AntS rikob1_0-1693941670492.gif

 

Moderator
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Hi @richardhxEU ,

 

The links above are for all affected UK and European TV sets. For folks who are from elsewhere it's best for them to get in touch with their local Samsung Support.

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Joaopauloar
First Poster
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I have a TV Model un50ru7450gxzd

https://www.samsung.com/br/support/model/UN50RU7450GXZD/

 The last update until 2022 was 1406.0. At the beginning of 2023, I found version 1409.0 on the official Samsung website to download and update via USB

https://downloadcenter.samsung.com/content/FM/202210/20221004095156156/T-MSLUABC_1409.0_USB.zip

At the end of 2023, on the same website where I downloaded version 1409.0, version 1406.3 was available for download.

https://org.downloadcenter.samsung.com/downloadfile/ContentsFile.aspx?CDSite=UNI_BR&OriginYN=N&ModelType=N&ModelName=UN50RU7450G&CttFileID=7317850&CDCttType=FM&VPath=FM%2F202309%2F20230926154629418%2FT -MSLUABC_1406.3_USB.zip

My TV is already out of warranty.

And now I have this problem, I'm stuck on version 1409.0

I haven't contacted support and I'm afraid that trying to update will damage the TV controller board.
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