Bought a new 49 inch QE49Q6FN for £900 at the start of November. It broke 5 weeks ago, flashing lines across the screen.
Reported the issue February 22nd. 2 weeks ago the repair team came out but they said they brought the wrong part and had to take the TV back with them.
I phoned earlier in the week and still no update.
Is 5 weeks normal and counting normal for a repair? Into my 6 week on Monday. It’s not really acceptable.
It’s the most expensive single item I’ve ever bought for myself.
Doubt I’ll be buying Samsung again.
Poor product and poor support.
Should I raise this up to Customer Complaints?