11-01-2022 06:57 PM - last edited 21-02-2022 01:03 PM
11-01-2022 07:14 PM
11-01-2022 07:18 PM
11-01-2022 08:31 PM
@Jay47: Is the issue present on all channels and sources, and in the sample image via Settings > Support > Self Diagnosis Picture Test? If so, please reach out to our Help Desk via the link below, and an advisor will be able to assist you further, and arrange any necessary repairs.
https://www.samsung.com/uk/support/contact/
For your peace of mind you will be able to arrange an in-home engineers inspection, so you don't need to worry about sending it away.
11-01-2022 09:06 PM
12-01-2022 06:56 AM
Hi.
Surely this should be a "Replacement TV" given the issues they are having, and especially if it's a new TV ?
26-01-2022 11:39 AM
26-01-2022 11:45 AM
21-02-2022 01:02 PM
20-04-2022 06:34 AM
I’m having similar issues with a Q800T and have been back and forth with Samsung and Asurion on the phone for hours since February and no one can seem to get me to the appropriate people for the extended warranty I bought through Samsung or figure out the correct process as I am continually just thrown around from department to department. Do you have a more recent update and if this issue has been resolved for you yet?