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TV problem /deception from Samsung customer service

(Topic created on: 28-02-2024 01:15 PM)
336 Views
Mkhan
Apprentice
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Hello , i was happy having almost 20 years products from Sony for home use, 
Suddenly I decided to buy all new products from Samsung without having any experience with customer service of Samsung, otherwise would stay away.

I bought a Tv for 2249€ (QE75QN95C) which was already bought with two other products that I could have this price.

After received just installed and boom two vertical and two horizontal lines appear, from the start .called customer service just asked for swap the same model but 65 inches instead of 75 inches.

but they refused and asked me to return this product and buy again which you wish to buy , we will provide you 30-40% discount code as a commercial gesture, but the things became worse the price was 1999€ for 65 inches the same model , but when I was using the discount link so instead of getting 40% discount, it was adding more and the price was getting 2999€ .so contacted them again they were saying some technical errors might happened but we will solve it and get back to you .Then till today I am like begging to buy from them and spend money on Samsung products.

after that from one month I contacted everyone from the CEO to the small worker even Holland branch (Samsung special care ) but no one till today solve my issue.

The CEO Mr.Sean Yun claims that he read all the emails personally,I wrote him I think 5 emails but no response, so it’s just publicity stunts.

CONCLUSION : Really stay away from Samsung products otherwise you will regret .such a horrible client service they never keep their words and like humiliating you in some way like you have to beg for their service.

4 REPLIES 4
GuzziBoy
Voyager
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Very strange. I've bought direct from Samsung Android phones since the S9 and I've just bought the QN95C and it's the best TV I've ever had. I've used their service dept a couple times and never had an issue. I'm sorry you've had so many issues.
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Raj2510
First Poster
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I have received good services from Samsung, no regrets, have 2 Samsung tv in past...Good services from them, even I had remote access for my tv few years ago....sorted..even got Samsung mobiles too.....no issues....so sorry to hear your problems....👍🏾
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Mkhan
Apprentice
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Yes what I was thinking as when first I saw the reviews about the TV , but believe me that you are lucky that your TV doesn’t have any problem. Mine got the same day as after installation.But it can happen to any electronic products, no worries about that.

The worse thing is the Samsung customer service.They promise the things that never keep afterwards.it hurts and disappointing , like you are begging after paying +-2500€.

i Will attach the photo you can see it , wanted to add the video of my TV problem but it’s not accepted because of file size.

IMG_3138.jpeg

Mkhan
Apprentice
Options

Yes what I was thinking as when first I saw the reviews about the TV , but believe me that you are lucky that your TV doesn’t have any problem. Mine got the same day as after installation.But it can happen to any electronic products, no worries about that.

The worse thing is the Samsung customer service.They promise the things that never keep afterwards.it hurts and disappointing , like you are begging after paying +-2500€.

i Will attach the photo you can see it , wanted to add the video of my TV problem but it’s not accepted because of file size.
I am sharing with you the same reply which I made for GuzziBoy the user of the same plateforme.

IMG_3138.jpeg

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