22-11-2019 02:16 PM in
When using my Samsung TV plus app the TV currently displays no picture for any of the channels but has clear depicted sound. I have no issues using any of the other apps or sources. This just suddenly just happened. What could be the issue? Is there an outage?
22-11-2019 03:48 PM in
23-11-2019 03:21 PM in
Hi! The TV is a 6 series (40) of that helps. Unfortunately, this is the only thing I was able to find in the menu options due to the TV being mounted. The self diagnoses came back successful and has the most up to date software. FYI, I do not have cable nor external devices connected to this TV. I strictly rely on the Smart TV functions for it.
21-04-2022 05:21 AM in
Same issue here on new Qled. Only when I change channels I get a channel icon for the channels, audio but no video. Like a podcast with an icon. If I exit, come back in, I have picture as normal, until I change channel. Maddening.
Software version: T-NKLAAKUC-1904.0,BT-S
I am having to reboot the tv EVERY TIME I use it now.
This started yesterday.