TV Plus sound with no picture

[TMcdonald]

When using my Samsung TV plus app the TV currently displays no picture for any of the channels but has clear depicted sound.  I have no issues using any of the other apps or sources.  This just suddenly just happened.  What could be the issue? Is there an outage?

[AndrewL]

@TMcdonald: Sorry to hear that you're having issues with TV Plus. At this stage please can you confirm the model number of your TV, and I will look into this further for you. In the meantime please go to Menu > Support > Self Diagnosis > Software Update > Update Now. If an update is available, please proceed with it and let me know if your issue persists.

[TMcdonald]

Hi!  The TV is a 6 series (40) of that helps.  Unfortunately, this is the only thing I was able to find in the menu options due to the TV being mounted.  The self diagnoses came back successful and has the most up to date software.  FYI, I do not have cable nor external devices connected to this  TV.  I strictly rely on the Smart TV functions for it.  

[ChrisM]

Hi @TMcdonald 

You can find the full model code and current software version by going to Home > Settings > Support > About This TV.

[TMcdonald]

Hi Chris,

Model# UN40MU6290

software version: 1270

[Debraw]

I am having the exact same issue. 

Model # UN32M530

Software version 1280

[SandiO]

I’m having the same issue with the same model.  Has anyone figured out the problem?

[Dave8159]

I had the same problem. Holding the power button on the remote until the TV turns off and back on resets the TV, and fixed this problem for me.

[mikrofonix]

Same issue here on new Qled. Only when I change channels I get a channel icon for the channels, audio but no video. Like a podcast with an icon. If I exit, come back in, I have picture as normal, until I change channel. Maddening.

model: QN55Q60AAFXZA

Software version: T-NKLAAKUC-1904.0,BT-S

I am having to reboot the tv EVERY TIME I use it now.

This started yesterday.

Please help.

[Tita_Gurl]

Thanks @Dave8159  It worked!!!