15-03-2022 06:17 AM in
Hi all, Model # UN75MU6100. Recently, the TV Plus app has gone missing. Went through online chat with them, couldn't solve anything. Talked to someone on the phone for almost 1 Hour, they used remote access, but the outsourced agent couldn't determine why that app is missing. Reset TV several Times too. Offered to send a technician but obviously I won't do that for a out of warranty TV, as it's not a big deal. Just wanted to see if there was a way to make it work again. This TV has the remote without numbers, just a few buttons on it. Thanks, y'all!
15-03-2022 04:58 PM in
Did they check the current software version of your TV? Go to Home > Settings > Support > About This TV. Also, it looks like the TV was manufactured for outside of the EU. Could we ask where you're based please?
15-03-2022 06:40 PM in
Hi buddy, thanks for replying! And that's completely my bad, I apologize for not mentioning my region. I am in the US, and I should have mentioned that. I thought this was a general purpose website for all regions? Or is it only for the EU? Or should I have posted my question elsewhere? Yes, software is up to Date. I Checked that myself, as did the agent from Philippines on the phone. We also reset the TV (about 10 Times now, LOL), to no avail. Thanks for your Time, man!