06-04-2020 07:13 PM - last edited 06-04-2020 07:16 PM
My TV Plus stopped working, and those "channels" stopped appearing in my channel list. When I tried to lauch TV Plus, it does nothing. When I go into apps and try to launch it, I get the message seen in the photo.
This TV is model number: un43mu6290. I have another identical tv purchased at the same time that does not have this issue-- TV Plus working normally on that other tv. Any ideas??
Solved! Go to Solution.
08-04-2020 01:49 PM
A full reset of the SmartHub brought TVPlus back, albeit with the added fun of getting all my streaming apps configured and/or downloaded. It's funny that so many were trying to get rid of it, and I was trying to get it back. When you don't have cable, the TVPlus app and "channels" are awesome.
25-06-2020 11:10 PM - last edited 25-06-2020 11:15 PM
You don't need to do a Hub Reset because a Hub Connection Test is only needed to reestablish the connection. You won't have to redo all of your app sign-ins by just using the connection test either. You're welcome.
04-07-2020 03:18 AM
How do I reset my hub?
04-07-2020 03:41 AM
Be sure to exit any apps in use on TV by tapping Exit button . Now tap Home button, go to Settings, then Support, then Self Diagnosis, then Reset Smart Hub. Voila!
04-07-2020 03:45 AM
But.. But.. You may only need to do a connection test by going to Settings, then General, then Network, then Network Status. I'd do this first because you won't have to sign in again to your apps if this does the job as it did for me.
04-07-2020 07:38 AM
@RTpunk2075 wrote:
But.. But.. You may only need to do a connection test by going to Settings, then General, then Network, then Network Status. I'd do this first because you won't have to sign in again to your apps if this does the job as it did for me.
Network Status resets your network connection. That was not the problem. I didn't have the TVPlus App any more-- it was MISSING. The network was fine-- the apps I had were working normally and utilizing the network connection. The TVPlus App wasn't there to use on the network, so resetting the network connection would not have done anything. The hub had to be reset.
04-07-2020 01:14 PM
I just bought Samsung TU 7000 but I can't find TV plus also.
05-07-2020 02:21 AM
14-07-2020 05:58 AM
FWIW, I had to do a full hub reset as well. I tried just the network reset and other suggestions, but only the full hub reset worked. Newer UN65RU8000FXZA.
Thanks for the help and suggestions.