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Apprentice

Has anyone successfully got any decent support from Samsung regarding picture issues they have with new 2020 (TU) model TVs. As the support I recieved was shocking and useless.

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Moderator
Moderator

Hi @Rt138. Can you please provide some more info on the issue you're experiencing?

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Of course the picture keeps on flickering and seems to have problems with its resolution. It comes and goes so hard to pinpoint it when it will happen. Samsung sent a new firmware of 1305 but it doesnt work. I hope this helps.

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Moderator
Moderator

Thanks @Rt138. Can you confirm the full model number on the back of the TV (white sticker)? Does this happen with a particular app or with an external device that's connected? 

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UE55TU7000KXXU it happens randomly. Do you work for Samsung CarlH?

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