12-05-2021 07:42 PM
Brand new 75" tv and when watching a programme and the camera moves quick the picture breaks up at top and bottom of picture.
This is the first Samsung tv and it will be my last.
Any ideas before I send it back as possible faulty.
Thanks
13-05-2021 02:28 PM
@Palyniam Firstly check your Settings, do you have Auto Motion Plus turned on? If so reduce the Auto setting or turn it off altogether. See more here https://www.samsung.com/us/support/answer If problems I would suggest you run a picture Test, Go to Support-Self Diagnosis- picture Test. if an issue detected follow the instructions, you may wish to contact Samsung support. https://www.samsung.com/uk/support/ Common picture faults also here https://www.samsung.com//support/troubleshooting
Alternatively you will have the option of redress with retailer.
Some
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
13-05-2021 03:41 PM
Thanks will give that a go when I get home