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My Samsung model UE50MU6100K won't turn on anymore after the software update that came yesterday.
I've spoken to the call centre and they said it's been escalated but I want to know what has actually happened? Can this even be fixed by another software update like I keep being told?
I have been to my retailer and can change for a different brand, I will have to wait until mid next week but I would rather wait that long to get away from the Samsung brand than to continue with the poor service I have received and most likely wait an age to get this issue, which Samsung caused, fixed.
The amount of effort,time and money i have spent trying to get this sorted has left me drained and I will be advising everyone I know to stay away from Samsung as I have been for the last 7 days.
Thanks for confirming everyone. My team have gone home for the evening so we will pick up first thing tomorrow.
@MikeEvo really concerned to hear this. I'm making contact with the specialists now.
Appreciate everyone's patience here.
I have not been contacted but dont want to be contacted.
I suspect I would get more sense out of conversation with a chimpanzee in a zoo. (No disrespect to the chimp)
Panasonic all the way!
Enjoy your next corporate financial results.
Hey guys, looks like my UE32F5500 tv has been struck by this update bug. It's 3 years old so I won't be able return it.
Where does this leave me? Do I have to just wait for Samsung to send out a fix? Or maybe i can do a factory reset? ...game of thrones series finale on monday...
Well I was just "interviewed" on Radio 5. It was very brief and I did not get the chance to explain how poorly Samsung have behaved.
They "expert" claimed that Samsung have put out a statement but they have not.
So Samsung still not taking any responsibility for this
Unfortunately, this is not the first time that Samsung has really dropped the ball from both a QC standpoint and a customer service standpoint. I have owned and enjoyed Samsung electronics, but I have also been witness to some poorly executed customer service.
There are few things more frustrating as a consumer than trying to be heard when interacting with a Big Dumb Company.