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TV not working after software update

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Apprentice

My Samsung model UE50MU6100K won't turn on anymore after the software update that came yesterday.

I've spoken to the call centre and they said it's been escalated but I want to know what has actually happened? Can this even be fixed by another software update like I keep being told?

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I have been to my retailer and can change for a different brand, I will have to wait until mid next week but I would rather wait that long to get away from the Samsung brand than to continue with the poor service I have received and most likely wait an age to get this issue, which Samsung caused, fixed.

The amount of effort,time and money i have spent trying to get this sorted has left me drained and I will be advising everyone I know to stay away from Samsung as I have been for the last 7 days.

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Thanks for confirming everyone. My team have gone home for the evening so we will pick up first thing tomorrow.

 

@MikeEvo really concerned to hear this. I'm making contact with the specialists now. 

 

Appreciate everyone's patience here. 


Ryan 

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...and I haven't been contacted either, Ryan.

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No call for me either.

 

 

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I have not been contacted but dont want to be contacted. 

 

I suspect I would get more sense out of conversation with a chimpanzee in a zoo. (No disrespect to the chimp)

 

Panasonic all the way!

 

Enjoy your next corporate financial results. 

 

Goodbye. 

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Hey guys, looks like my UE32F5500 tv has been struck by this update bug. It's 3 years old so I won't be able return it.

Where does this leave me? Do I have to just wait for Samsung to send out a fix? Or maybe i can do a factory reset? ...game of thrones series finale on monday...

 

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Well I was just "interviewed"  on Radio 5. It was very brief and I did not get the chance to explain how poorly Samsung have behaved.

 

They "expert" claimed that Samsung have put out a statement but they have not.

 

So Samsung still not taking any responsibility for this

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Explorer
My 2.5 month UE40MU6100 won't turn on since this afternoon. What the hell Samsung??!!
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First Poster

Unfortunately, this is not the first time that Samsung has really dropped the ball from both a QC standpoint and a customer service standpoint. I have owned and enjoyed Samsung electronics, but I have also been witness to some poorly executed customer service.

 

There are few things more frustrating as a consumer than trying to be heard when interacting with a Big Dumb Company.

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