Good evening everyone! My name is Ryan and I'm one of the Community Managers here.
Thank you all for contributing to the thread, the Moderators have started to respond to everyone individually who's been affected. If we've missed you, please respond here so we can get in touch ASAP!
I have not been contacted.
So how long will it take engineers to fix my TV?
Will they be able to fix it? Will the remedial action work?#
Are the company still sticking to the line that they will not be offering compensation for this mess?
I managed to get an engineer and he came out this evening, plugged a USB stick in, no joy, now TV has gone back to workshop to be looked at. No Idea how long it will be away. Hoping it won't get fixed so I can take it back to retailer.
Good on you, XXC! I too spoke to Mitch at 5Live today but sadly will be out later tonight so couldn't take part in the show. Anyway, to update you all, there is definite truth to the suggestion that the so-called 'fix' isn't actually working and therefore can't confidently be rolled-out by the repair engineers.
What a shambles.