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TV not updating.

(Topic created on: 09-07-2020 09:42 PM)
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Alex428
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Hello. I have a smart TV, model UE58J5200AW and it is not updating it's apps. I have to mention that my TV is up to date for his software updates.15943271050468661484265185626357.jpg

 

As you can see last time netflix was updated was in 2016. It is not showing any kind of UPDATE option.As you can see last time netflix was updated was in 2016. It is not showing any kind of UPDATE option.

 

Same for Youtube, last time was updated in 2017.Same for Youtube, last time was updated in 2017.

 

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JAMES4578
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Hi @Alex428  From the screen shots I am detecting Romanian language, anyway 1190 latest firmware https://www.samsung.com/ro/support/model/UE58J5200AWXXH/   I assume you have Auto update on? You should be able to Reinstall Netflix/You Tube  via the App settings.   If that does not make   a difference  I would advise that you try Smart Hub Reset and/or Factory Reset.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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Alex428
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Yes i have auto update on. I tried restarting my smart hub, factoru reset too and it is not updating the apps..

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JAMES4578
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@Alex428  ok,  you could try switching Tv off for around 5 minutes,  another idea is to reset your router.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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Alex428
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yea idk.. I tried all the things even changing the router. I think i m gonna stay with these old updated apps.

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