09-07-2020 09:16 PM in
I have purchased a new Samsung 2020 55" TU7000 Crystal UHD 4K (UE55TU7000KXXU). I've been experiencing problems getting it out of standby.
Basically I need to power on and off at mains. I timed it and left it for 4 hours afterwards and was fine. it its about 5 hours and will not come out of standby - I try holding power button on remote and it will occasionally come on. Other times no joy and I have to switch off and on at mains.
I've factory reset the TV. pefrormed SW upgrade. checked various settings. Ran self check or siagnostic. Tried a different power socket. Changed batteries in remote. Tried another remote (I have 3 Samsungs) all no joy.
Been looking at various FAQ's online support and tried pretty much averything but been unable to speak to technical support. Any ideas???
28-12-2022 11:13 AM in
Apologies for replying to an old thread but we have what seems to be a similar issue with a different model TV - see https://eu.community.samsung.com/t5/tv/qn95b-going-into-deep-sleep/td-p/6390356
Any solution or ideas?