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TV MODEL UE43AU7020KXXU

(Topic created on: 23-03-2024 02:04 PM)
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Gazzamagoo
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Hi y'all

I've encountered a  strange fault on a TV only weeks old, & purchased from  John Lewis.

Suddenly, while watching TV, I hear a strange noise (like the sound of a trumpet) for a split second. The picture goes blank at the same time, but I still have sound.

A few seconds later the picture returns, and a few minutes later the process repeats. 

Unplugging the set from the wall for a few seconds worked...for a week, then it started again.

I'd already performed Audio and Visual tests of the unit, via SETTINGS, and they found no issues, and today (the problem having returned) I performed a RESET, BOTH suggestions being made by  JL CS.

Oh well, time will tell (I unplugged it from the wall again) if the problem has been rectified, but I'm curious if anybody else has experienced similar. 

Cheers.

 

Gaz

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JAMES4578
Samsung Members Star ★★
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Hi @Gazzamagoo  Had this happened regardless of source? Monitor it for the moment, tends to be more of an issue if you no standby light is present or is blinking.  check your cables are secure  and if using a surge protector ensure no issue there.  If reoccurs it is also an idea to reconnect the cables. and unplug from mains for a longer period,say 5 minutes.   However if it becomes continuous  the Tv would need an inspection.   Samsung support details here https://www.samsung.com/uk/support/contact/ 

General Troubleshootuing  https://www.samsung.com/us/support/troubleshooting/TSG01001086/#tv-s-red-standby-light-is-off 

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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