23-04-2022 05:55 PM in
I have a Samsung QN65Q6OTAFXZA that I’ve had for about a year, bought brand new. Just a month or so ago the tv auto switches the sound output randomly from optical to tv speakers and I have no idea why.
I even replaced the soundbar but no fix
27-04-2022 06:30 AM in
I have been experiencing the same issue in just the last month although my tv was purchased in 2019. Prior to this no problems. Has Samsung reached out with a solution?
30-04-2022 01:56 PM in
I have an AU8000. The TV audio output keeps randomly switching to TV Speaker regardless of whether I have it set to optical or HDMI output. I have disabled HDMI-CEC and anything else I can think of. After reading the forums it has become apparent that Samsung does not have a fix for this and can't be bothered to find one. I do not think my next TV will be a Samsung.
09-06-2022 05:09 PM in
This is for a Samsung QN65Q80 connected to a Denon receiver. I had the sound going through a non-ARC port HDMI cable and everything worked fine. Then it started switching to TV speakers, and when I changed it back to HDMI under sound settings, it would automatically switch itself back to TV speakers after 10 sec. Super annoying!
After trial-and-error, what worked was going to settings>external device manager, then turning off Anynet+. HDMI was not available under sound settings, so I used the optical output (I already had the cable hooked up). So that works without the audio volume on the screen.
17-06-2022 03:13 PM in
I have a QE50Q60AA connected to a HW-F551 sound bar. Until a couple of days ago all worked well then suddenly the sound switches between TV speaker and HDMI Receiver every few seconds. I did notice a brief message about a software update at about the same time. Anyone know what is going on?
17-08-2022 11:48 PM in
I have a Samsung QN32Q50RAFXZA connected via optical to a set of powered Fluance AI 41 speakers and I am having the same issue. I also have an Xbox Series X connected via HDMI ARC and a couple of weeks ago my TV started randomly switching from TV Speakers to Optical. To make matters worse, since I'm using Powered speakers that the TV can't auto-detect. it constantly attempts to set them up and fails, displaying a failed setup message box that I frequently have to "Cancel." It is extremely aggrivating and I'm about at my wits end. I contacted Samsung and they walked me through the basic "reset" solution for Sound, suggesting that I may have to reset the TV entirely (Which I'm sure will likely not help, though I haven't attempted it yet.) This problem never existed before these past few weeks and I've had the TV and speakers for about a year now. So frustrating!
28-08-2022 06:32 PM - last edited 28-08-2022 07:35 PM
I have the exact same issue and it coincided with a software update to version 1401 about one week ago. Q900 had it for more than one year and never any issues until the software update