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Original topic:

Tv help - all of a sudden my tv will not connect to the internet

(Topic created on: 08-09-2022 01:21 AM)
Aftan Hagen
First Poster
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TV

Tv model : UN50MU6070

 

all of a sudden my tv will not connect to the internet, I know this is not a router problem as we have multiple devices connected to it and they are working  

Tried unplugging tv from power source and waited a couple minutes, still nothing. 

looking for some help  thank you 

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4 REPLIES 4
kkoke
First Poster
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TV
YA same sweet dreams
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Ginga_p
Helping Hand
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TV
Have you tried both ways of connecting tv to router ie code and wps. Mine is fine using code not wps
G G
Aftan Hagen
First Poster
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TV

Hi no I have not I will try looking that up on Google tonight to see what I will do hopefully it will help… Thanks 

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JAMES4578
Samsung Maker ★
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TV

Hi @Aftan Hagen   A few other things to try.   can you check you have the latest firmware which is 1310.1, though this is a US model(we are part of the European communities).  https://www.samsung.com/us/support/downloads/?model=N0052233 

other ideas are  Resetting Network, a Factory Reset, Rebooting Router (via unplugging)  and changing the DNS Settings .  Change from Automatic to   to 8.8.8.8 or 8.8.4.4. (Google servers) or 208.67.222.222 or 208.67.220.220 (Open DNS).

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 5.0,Android 13 .