Tv has a dark section

[Michaelw87]

My tv has just started to have this dark section after 13 months, can anyone advise on what it is or reccomend any solutions to fix the issue.

[AsadM]

Hi @Michaelw87. Thanks for reaching out. Have you tried contacting the Samsung call centre for further assistance on this? They can be contacted on 0333 000 0333.

[White62]

My 75 inch Q6 led started showing the same thing this evening were you able to remedy that problem?

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@Michaelw87 wrote:

My tv has just started to have this dark section after 13 months, can anyone advise on what it is or reccomend any solutions to fix the issue.

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[AndrewL]

@Michaelw87 @White62: If you have completed a picture test and it has failed in all 3 instances then I recommend reaching out to our AV Team on 0333 000 0333 where an advisor will be able to assist you further. Alternatively, please contact a Samsung Support Centre to arrange for an engineer to inspect the device. To find your nearest one please check the link below, select 'TV & AV > Television' and enter your post code.

http://www.samsung.com/uk/support/servicelocation/

[White62]

I am here in the states is there an AV team here? Or just contact a Samsung support center

[AndrewL]

@White62: If you're based in the US then please contact Samsung US via the link below for further assistance.

https://www.samsung.com/us/support/contact/