27-04-2018 10:30 AM
hi good morning.
i am wondering if someone can help .i have a ue48hu7500 tv which is not recording properly. it is back in for the 5th repair with teamknowhow they are now saying it is a software problem and are refusing to fix it saying i have to wait for samsung to update but it has already been nearly 2yrs.
i have spoke to samsung and there are no plans for update,it has only had one update in the last year.
i have a 5yr guarantee with currys so i assumed they would fix it. can someone please tell me who is responsible for fixing.
thanks Tim
27-04-2018 08:26 PM - last edited 27-04-2018 08:36 PM
@thejon wrote:hi good morning.
i am wondering if someone can help .i have a ue48hu7500 tv which is not recording properly. it is back in for the 5th repair with teamknowhow they are now saying it is a software problem and are refusing to fix it saying i have to wait for samsung to update but it has already been nearly 2yrs.
i have spoke to samsung and there are no plans for update,it has only had one update in the last year.
i have a 5yr guarantee with currys so i assumed they would fix it. can someone please tell me who is responsible for fixing.
thanks Tim
Hi @thejon, Seems there was an update for this Tv in March but it only work via a USB download via Samsung Support http://www.samsung.com/uk/support/model/UE48HU7500TXXU Any redress would be via retailer https://www.which.co.uk/consumer-rights/advice/what-do-i-do-if-i-have-a-faulty-product Just seen latest post, have replied there but I'm not certain.
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.