TV fails to record scheduled programmes to USB on standby

[GFa71]

Hi.  I have a new ue49mu7070 paired with a new Seagate 1tb hard drive plugged into the HDD USB port on the one connect device. The tv records scheduled programmes fine when the tv is on but when the tv is off on standby all scheduled programmes fail to record. Timeshift works ok.  I tested this last night and all 3 scheduled recordings did not happen and when I switched on there was a screen message to say I was unable to record or use the hard drive, although I could still view previous recordings fine.  I can't imagine there is a problem with the HDD. 

Any ideas before I contact support? Are there some settings I need to change? I am new to Samsung but I suspect this might be a regular problem with known solution.  Would appreciate any help, thanks.  Nigel

[AntS]

Hi @GFa71.

Does your Seagate HDD have its own power source or is it powered through the USB connection? If it's the latter, then it won't record if the TV is on standby. 

[Apollo11]

I have a UE49KS7000 UHD TV and have been trying to get it to record TV programmes to an external USB HDD on and off for the past 12 months!  It works fine if the TV is on, but only occasionally when in standby.

I have had much dialogue with Samsung about this and they now advise me that, if it doesn't work, I need a HDD with its own power supply.  Of the three self powered HDDs that I've tried so far, two are rated at 550mA and the other at 900mA.  The HDD USB port on the TV is rated at 1A which should be ample, so this is a puzzle - I made this observation to Samsung Support, but they haven't commented on this particular point.

Anyone know where to buy a HDD with PSU these days???

[paul1277]

65KS9500EU

This an issue with a few models which I think Samsung is hiding. I bought 65KS9500ue back in January. Working alright at first and with having Sky did not use recording much. Got rid of Sky in August and the found the TV would not record, it would record a program you were watching and time shift but not from the planner. Samsung had me taking screen shots and all sorts and said the would esculate to next level and then heard nothing. It was on these forum I saw that a factory reset and turn off auto tuning had worked for some, so I tried that, and it worked, joy. Week later stopped working. Again contacted Samsung who informed me that they would send an engineer around to look at it.
Samsung sent Martin Daws to come round but cancelled on the morning saying they did not have the part in, very annoying as I had taken the day off work. They then booked again 3 days later and changed the one box, did not work, another wasted day. Following week came again and changed the main PCB board. Brill all was working, so thanked Samsung and started to enjoy. Two weeks later which was Tuesday just gone noticed it had not recorded Monday nights things. Tested it with programs on Tuesday day and again not working!!!! ( 3 days off work so far) Contacted Samsung and again said they would contact me when thay have further information. Contacted Martin Daws and they said they would have to contact Samsung!!! It's a joke that Samsung can not sort this out.
I also Checked my firmware and it is 1201 but noticed 1208.2 on Samsung support. Downloaded it and updated firmware and tried again and guess what, did not work!!!!! What a joke!!!

WARNING I have found to my very exspensive cost that because I bought the TV from DA Tech (I did contact them and they have basically said its Samsungs problem and have now ignored my emails) through Amazon ( who said because it was over 120 days they can not help). I have lost my credit consumer section 75 protection, because Amazon is classed as a third party, and because I did not report it till after 120 days after purchasse I can not claim a charge back. I have made a complaint to the Financial Ombudsman Service, but with no luck. My only alternative I may have if I do not get this TV fixed is the smaill claim courts under the Oct 2015 European Consumer Regs. Not what I want to do really! Not a Happy Customer!!!!

You do not need a external power USB 3 as the TV has only USB 2 ports and are powered ports as all USB are. I connected a USB Seagate USB powered and the TV asked if I wanted it to configure the drive, which really formats it to NTFS. It has worked and if it records what you are watching and does time shift then it should also work recording from the planner when the TV is on or in standby.

[paul1277]

65KS9500 Problem since August 2017 still not fixed!!!!!!!!!!!

I also updated firmware to 1208.2, still will not record from the planner when on of in standby. Now had a new one box, new main board, tried 2 USB drives all over 1 ter and a powered drive, all so turning off auto tuning, factory reset and still it  will not record. The drives have been formatted by the TV and have loads of space. Will time shift and record what I am watching so they do work. I think it must be some thing with the power supply and I now thing it's time for a repacement TV, pleaseeeeeee.

Oh got told off for posting to much. Thing is, if the TV worked or was fixed I would not be here, so come on Samsung sort this out and make some of your customers happy again with their Samsung TV's!!!! and no I will keep posting because you have had plenty of time to sort this out.

[paul1277]

You do not need a powered drive to record in standby. I have 32 Samsung with a seagate USB powered by the TV and works fine.

[paul1277]

You do not need a powered drive to record in standby. I have 32 Samsung with a seagate USB powered by the TV and works fine, but I have Samsung 65KS9500 which when working will record to a TV powered USB drive. All this about needing a external powered drive is rubbish as mine will not work witha powered drive as I have tried it  as I explain below.

65KS9500 Problem since August 2017 still not fixed!!!!!!!!!!!
I also updated firmware to 1208.2, still will not record from the planner when on of in standby. Now had a new one box, new main board, tried 2 USB drives all over 1 ter and a powered drive, all so turning off auto tuning, factory reset and still it will not record. The drives have been formatted by the TV and have loads of space. Will time shift and record what I am watching so they do work. I think it must be some thing with the power supply and I now thing it's time for a repacement TV, pleaseeeeeee.
Oh got told off for posting to much. Think is if the TV worked or was fixed I would not be here, so come on Samsung sort this out and make some of your customers happy again with their Samsung TV's!!!!

[paul1111]

@lat002 wrote:

Hi Paul1277,

I've just re-read your post about the USB ports and hard drives.  Samsung in the user manual for your TV state that a hard drive must be connected to the USB (HDD) port and they recommend use of a hard drive with it's own poer adapter (which I know you said you have).  I have read of other people having issues with their hard drive when connected to other USB ports so surely it's worth a try? 

I have also read that although your TV has 2 tuners, 1 is for Freesat and 1 is for Freeview.  If true this is like my TV, so depending upon what TV service you are using (viz: Freesat or Freeview) you could well be having the same problems that I wrote about in my last post.  If you are using Freeview you will likely be limited by the Freeview transmission by Multiplex.  This is nothing to do with Samsung.  If the hard disk that is connected to the TV is recording (say) BBC1 (which is transmitted from Multiplex BBCA), I can only tune the TV into another station using the BBC A multiplex (which are BBC 2 or BBC 4).

For information the list of Freeview chanels and the associated Multiplex can be found on lots of websites.  This link is one such:  http://www.digitaluk.co.uk/channels/channel_listings

Hope this helps.  Good luck!

OK there are 3 USB ports 1 on the TV side, and 2 on the one connect. On the one connect there is a 1 amp and a 0.5 amp USB 2. The 1 amp USB has plenty of power to power a USB drive. I know this because the recording has worked in the past with a Seagate USB plugged into 1 amp port and it worked for a week after I had done a factory reset and disabled auto tuning. I had a new one connect with no luck, and they then changed the main board which worked and recorded every thing as advertised. Then 2 weeks later my last recording was on the 17/11/17 and since then it will not record either when the TV is on or in standby. Thats 3 days of work waiting for the engineers.I have also tried a mains powered USB and again no luck. Thing is it will do timeshift and will record a program I am watching.

As to your comment about tuners this TV has 2 freesat and 2 freeveiw and I do have 2 imputs from my dish for freesat.

I can not understand all the stuff about the multiplex transmissions, because if that was the case it would not have worked in the past. Also why I dissagree with you is because I have a 32inch Samsung Smart TV in another room which has worked from day 1 and still works and records evey thing I ask of it, and the same with a Samsung Freesat recorder I have that also records eveything without any problems.

I don't know if you work for Samsung but this is a list of excusses that are typical of Samsung. They are basically trying to ware us down so we give up, as some I think have. Family have other smart TV's like LG, Sony, Panasonic, and I have been told they all record as advertised and without any of this so called multiplex issues. I also updated the firmware to 1208.2 yesterday which again made no difference apart from slowing the TV down to a crawl, which is another thing to deal with.

I been resonable since August with Samsung and have a new connect and main board PCD fitted and it still will not work. I know with most people it seems to be OK so all I want now is a replacement TV that will work as advertised.

To sum up I have tried all of Samsungs advice (which was very little) 2 USB drives 1 powered USB and a stick drive, had parts of the TV repaced and yet it still does not work. I just can not understand how a company at the leading edge of TV design can not easily sort this out!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Paul

[paul1111]

OK I have seen people now try to blame the problem on the USB drives, but I beg to differ, and the reason why is I have 2 Samsung TV's, the one with the issue is a new UE65KS9500 and I have a UE32J6300AK in the spare room which records as advertised with no probs. This has given me the opportunity to test and check the Seagate 1 Ter USB, a Toshiba 1 Ter USB, a 64 Gig USB Stick, and a Seagate 2 Ter in a USB enclosure mains powered. All are recognised by both TV's, and all work perfectly with the older 32 inch Samsung TV, both when on and in Standby. So if the USB drives work perfectly in the older Samsung TV, I find it hard to blame them for the issue, and can only see it being an issue with the TV. Also when I have spoken to Samsung  they make no mention of any USB issue. I did read about factory reset and auto tuning off which worked a week, and had a new main board fitted which worked for 2 weeks, but does not work now. I have had plenty of time testing these USB drives and they work perfectly.

Just to mention again how bad Samsung support is because I was promised a call back on Sunday and now Friday still waiting.

Paul

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@paul1111 wrote:

@lat002 wrote:

Hi Paul1277,

I've just re-read your post about the USB ports and hard drives.  Samsung in the user manual for your TV state that a hard drive must be connected to the USB (HDD) port and they recommend use of a hard drive with it's own poer adapter (which I know you said you have).  I have read of other people having issues with their hard drive when connected to other USB ports so surely it's worth a try? 

I have also read that although your TV has 2 tuners, 1 is for Freesat and 1 is for Freeview.  If true this is like my TV, so depending upon what TV service you are using (viz: Freesat or Freeview) you could well be having the same problems that I wrote about in my last post.  If you are using Freeview you will likely be limited by the Freeview transmission by Multiplex.  This is nothing to do with Samsung.  If the hard disk that is connected to the TV is recording (say) BBC1 (which is transmitted from Multiplex BBCA), I can only tune the TV into another station using the BBC A multiplex (which are BBC 2 or BBC 4).

For information the list of Freeview chanels and the associated Multiplex can be found on lots of websites.  This link is one such:  http://www.digitaluk.co.uk/channels/channel_listings

Hope this helps.  Good luck!

OK there are 3 USB ports 1 on the TV side, and 2 on the one connect. On the one connect there is a 1 amp and a 0.5 amp USB 2. The 1 amp USB has plenty of power to power a USB drive. I know this because the recording has worked in the past with a Seagate USB plugged into 1 amp port and it worked for a week after I had done a factory reset and disabled auto tuning. I had a new one connect with no luck, and they then changed the main board which worked and recorded every thing as advertised. Then 2 weeks later my last recording was on the 17/11/17 and since then it will not record either when the TV is on or in standby. Thats 3 days of work waiting for the engineers.I have also tried a mains powered USB and again no luck. Thing is it will do timeshift and will record a program I am watching.

As to your comment about tuners this TV has 2 freesat and 2 freeveiw and I do have 2 imputs from my dish for freesat.

I can not understand all the stuff about the multiplex transmissions, because if that was the case it would not have worked in the past. Also why I dissagree with you is because I have a 32inch Samsung Smart TV in another room which has worked from day 1 and still works and records evey thing I ask of it, and the same with a Samsung Freesat recorder I have that also records eveything without any problems.

I don't know if you work for Samsung but this is a list of excusses that are typical of Samsung. They are basically trying to ware us down so we give up, as some I think have. Family have other smart TV's like LG, Sony, Panasonic, and I have been told they all record as advertised and without any of this so called multiplex issues. I also updated the firmware to 1208.2 yesterday which again made no difference apart from slowing the TV down to a crawl, which is another thing to deal with.

I been resonable since August with Samsung and have a new connect and main board PCD fitted and it still will not work. I know with most people it seems to be OK so all I want now is a replacement TV that will work as advertised.

To sum up I have tried all of Samsungs advice (which was very little) 2 USB drives 1 powered USB and a stick drive, had parts of the TV repaced and yet it still does not work. I just can not understand how a company at the leading edge of TV design can not easily sort this out!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Paul

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