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TV drops optical and reverts to TV speaker

(Topic created on: 3 weeks ago)
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0425am
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What started out as an occasional inconvenience is now a terminal problem.

Up until recently TV (Q60A) controlled Canton DM75 soundbase seamlessly. In the last couple of months it constantly forgets setting and switches to TV speaker necessitating setting up from the start. It's now happening multiple times per day (or even hour.)

Contacted support twice, first time they remoted in and did a full reset to no impact. Second time I was told it was the fault of the soundbase (which makes no sense for a one-way signal) and when I challenged the rep he hung up on me.

From what I can tell this is not a unique problem yet still no solution. I'm close to writing off the money I spent and just buying a replacement from a decent company. Or at least anyone other than Samsung. 

 

 

 

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