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Original topic:

TV Crashes intermittently when using Smart Apps

(Topic created on: 29-01-2022 10:11 AM)
Stevenlr
Apprentice
Options
TV

I've noticed an issue on my QE55Q80AATXXU
Software version is 1807 and states its the latest.

Intermittently on the apps I'm using, the TV will completely crash.
Examples: ITV Hub, BBC IPlayer, Spotify

When this happens, the TV will go completely black and switch off
There is no white closing animation like there normally is if I actually turn the TV off like normal.

I have no issues at all if I watch any content through Apple TV connected via HDMI

Searched on here for something similar but only article was relating to 2013 TV's and this is 2021.

Any help would be appreciated?

4 REPLIES 4
GalaxyA51user
Voyager
Options
TV

Hello. Have you tried to restart TV or reset Smart Hub? If not, try doing.

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xSteveuk
Maestro
Options
TV
Hi,
I believe there are/was a few issues
With the smart apps
And have been working on fixes updates asp
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Stevenlr
Apprentice
Options
TV

Sorry I should have said, Yes I have tried both initially a Smart Hub Reset and then a complete TV Factory Reset.

@xSteveuk  Do you know if there an official statement on this somewhere with what apps it's happening with?
Only bought this tv in December so not the best impression for a new TV 😁

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Stevenlr
Apprentice
Options
TV

Can anyone else help with this please?

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