my boyfriend mainly uses our tv for our ps4 slim, we have noticed when he is in combat in a game such as being shot at, or in an intense part of a game, the tv just simply cuts out and goes black and shows the samsung loading circle for about two seconds, then goes back to the picture. when it is blacked out there is still audio being put out, but the screen is showing a loading screen. this is a brand new tv not even a month old, if this continues i will return it and just buy a different branded tv. does anyone know a solution, what causes this, or who i should contact about this.
After 2 weeks this is all that has changed, the tv continues to black out but now doesn't show a loading ring when it does. it actually just did it three times in a row as i was playing games.