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Original topic:

Tv and soundbar connection

(Topic created on: 23/02/21 19:32)
Coveneyb
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TV

I connect my soundbar up to my tv through an optical cable, but the tv registers this as the tv speakers.

When I go to settings and choose optical cable under sound I get no sound from the soundbar at all.

Changing the source on the soundbar gives me an error message on the tv, saying it can’t find external speakers.

Anyone able to help with this? I want to be able to control the soundbar through the tv remote but can’t do it because the tv doesn’t register it as using the optical cable even though it is connected that way. 

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ChrisM
Moderator
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TV

That's strange, @Coveneyb ! Could we take the full model code and current software version of your TV? Go to Home > Settings > Support > About This TV. Also, what's the model code of your Soundbar? This should be on a label at the back of the Soundbar. 

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Coveneyb
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Very strange! The model code is QE55Q90TATXXU, the soundbar is not Samsung it is AUNA, the model is 10028653.

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