28-01-2023 08:06 AM
I have a TV model "BU8500". When I want to start it needs to go to "Terms and conditions, privacy policy" but the TV cannot be connected to Samsung network. I see a message reading "Model ID and version are not valid" with this error code: 2014506-1
28-01-2023 02:41 PM
29-01-2023 06:50 AM
29-01-2023 06:50 AM
Thanks,
29-03-2023 01:40 AM
@Hamoun, Did you find the solution, Hamoun? The same error here!
29-03-2023 10:55 AM
may I ask where did you get your TV from and if you are based in the same country where this was purchased?
Would you be able to try the steps listed on this Community thread? You can access this by following this link: Model id and version are not valid Error Code. 2014506-1 - Samsung Community