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Turn off Bixby on TV

(Topic created on: 11-03-2021 03:46 PM)
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Col51
First Poster

‎11-03-2021 03:46 PM

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Have a QE55. Bixby has started up, but I want to turn it off, as it is very annoying. How to do this?The manual only describes how to turn off voice control, but that does not stop Bixby. Thanks. 

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JAMES4578
Samsung Members Star ★★

‎12-03-2021 05:39 PM

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Hi @Col51  According to Samsung's site you cannot deactivate  Bixby,  only Voice Wake  Up.   This will stop the microphone from listening to commands.  See more here :  https://www.samsung.com/uk/support/tv-audio-video/how-do-i-use-bixby-with-my-tv/ 

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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AndrewL
Moderator
Moderator

‎12-03-2021 06:26 PM

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@Col51: Please can you confirm the full model number of the TV, located on the sticker on the back of the device, and I will look into this further for you? In the meantime, further to the advice offered by @JAMES4578 I recommend heading to Settings > General > Voice > Voice Assistant, and disabling Voice Wake Up from here. You may also wish to select a different voice assistant such as Alexa or Google to see if this helps.