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Original topic:

TU7020 issues

(Topic created on: 16/05/21 18:58)
JimmySB
Apprentice
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TV

Hi

 

I recently bought the 50 inch TU7020 smart TV and it seems to keep freezing/the remote not working? The Disney + and Amazon Prime apps also don’t really work - again, the tv freezes or it stops running the app and cuts to the Samsung TV. 

anyone else had this issue or able to advise on how to resolve it?

 

thanks 

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5 REPLIES 5
CarlH
Moderator
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Hi @JimmySB. Is your TV up to date? Please confirm the latest software version you have installed. You can find this by pressing the Home/ Menu button on the remote and going to Settings > Support > About this TV. The latest version is 1420.0. 

JimmySB
Apprentice
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TV

hi @carlh. thank you for your reply. 

the software version is T-KTSU2DEUC-1465.4

i have already tried to update the software, but it says there are no new updates

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CarlH
Moderator
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Are you connected wireless or are you using an ethernet cable from your TV to the router?

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JimmySB
Apprentice
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Connected Wireless

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JimmySB
Apprentice
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TV

@Carlh any idea how I can update the software? 

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