16-05-2021 05:58 PM in
Hi
I recently bought the 50 inch TU7020 smart TV and it seems to keep freezing/the remote not working? The Disney + and Amazon Prime apps also don’t really work - again, the tv freezes or it stops running the app and cuts to the Samsung TV.
anyone else had this issue or able to advise on how to resolve it?
thanks
16-05-2021 07:17 PM in
Hi @JimmySB. Is your TV up to date? Please confirm the latest software version you have installed. You can find this by pressing the Home/ Menu button on the remote and going to Settings > Support > About this TV. The latest version is 1420.0.
16-05-2021 07:24 PM - last edited 16-05-2021 07:50 PM
hi @carlh. thank you for your reply.
the software version is T-KTSU2DEUC-1465.4
i have already tried to update the software, but it says there are no new updates
16-05-2021 08:23 PM in
Are you connected wireless or are you using an ethernet cable from your TV to the router?
16-05-2021 08:26 PM in
Connected Wireless
17-05-2021 05:13 PM in
@Carlh any idea how I can update the software?