TU7020 issues

[JimmySB]

Hi

I recently bought the 50 inch TU7020 smart TV and it seems to keep freezing/the remote not working? The Disney + and Amazon Prime apps also don’t really work - again, the tv freezes or it stops running the app and cuts to the Samsung TV. 

anyone else had this issue or able to advise on how to resolve it?

thanks 

[CarlH]

Hi @JimmySB. Is your TV up to date? Please confirm the latest software version you have installed. You can find this by pressing the Home/ Menu button on the remote and going to Settings > Support > About this TV. The latest version is 1420.0. 

[JimmySB]

hi @carlh. thank you for your reply. 

the software version is T-KTSU2DEUC-1465.4

i have already tried to update the software, but it says there are no new updates

[CarlH]

Are you connected wireless or are you using an ethernet cable from your TV to the router?

[JimmySB]

Connected Wireless

[JimmySB]

@Carlh any idea how I can update the software?