05-11-2023 04:57 PM in
I bought a 75'' Class QLED 4K Q60C on Oct 10th and as soon as started the tv i was seeing issues with the display( cloudy light on dark screen) I immediately placed order to return and they created a label for fedex for freight pickup and label for 160 pound. The Fedex have been saying that they cannot do freight pickup from residential area and my Tv is only 80 pound. I scheduled pickup with them more three times and Fedex has refused us because label created is wrong.
Tried reaching out to samsung via call ( called 10 different times) they either hung up when trying to schedule pickup with fedex or they cannot find any information about our order number even after we provided every details to them. I am not sure if there is a direct number to reach out to e-commerce agent or how to escalate this. I just want to return this TV and get refund.
I am pretty sure we are not keeping the this defective TV .
05-11-2023 05:09 PM in
05-11-2023 05:28 PM in