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Original topic:

Thoughts on the new 2018 QLED TV?

(Topic created on: 18/08/18 09:24)
AntS
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I had the opportunity to learn more about and see the insides of one these: http://www.samsung.com/uk/tvs/qled-tv/highlights/ at one of the Samsung factories the other week. (The whole factory visit was genuinely a fascinating experience.) I spent much of the time feeling wowed – but then again I still vividly remember CRT tellies and that noise they made when they were turned on...

 

Anyone else seen one of the 2018 QLED’s in person? And any thoughts on features like Ambient Mode, the Near-Invisible cable, One Remote Control , SmartThings connectivity etc?


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Adrian-J
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Recently bought  the Q9 (2018)

brill tv , was getting almostblack screen in dark scenes but realised I had eco modes on & has turned backlight down a bit

 

in movie mode with certain settings it’s now fine , I must get use to a brighter screen

 

these panels display very nice blacks & are also powerful to manage bright lights etc

so they need to run at a good range/brightness level no problem with subs then either 

 

 

the only thing that’s really bugging me is ambiant mode turning off tv after 50 seconds when the room is not dark

With ambiant mode auto brightness on with auto brightness off it’s to bright even at min setting .....is this a software thing ?

 

 

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Adrian-J
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Local dimming on low -this stops dark appearing
Some eco mode on -this stops eyes burning out due to bright whites

Best settings I’ve found yet & can now see detail in darker areas without annoying dark shadows appearing

 

EDIT

 

realised using settings that dim the screen to much cause  a  whole host of problems start mainly local dimming related even with dimming set to LOW

turn off all eco options except ambiant light detection to around minimum 30 just to account for low light rooms 

 

scteen still will seem to bright if like me your use to non Qled , I’m getting a brill picture now without annoyance , 

still getting use to sometimes bright whites but I guess this is a part of the realism

JDawg
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Great if you don't use subtitles. Not so great, actually pretty bad if you do. 

 

Samsung support has guaranteed me they will fix this in facebook messenger several times. I noticed it's barely notable with burn in subtitles (part of the movie), and VERY notable with subtitles as a menu overlay. Because its not part of the overall image and samsung had to deal with 2 outputs it messes it up I think. Whereas burned in subs are basically one image.

 

Too bad most video apps use subtitles overlays. 

 

Best settings I found:

 

HDR+

auto color

dimming low or standard (depending on time of day. Standard day time)

brightness -1

contrast 40 standard dimming. 50 low dimming.

Backlight 50

Eco backlight 30

motion plus off

digital clear view off when viewing hd material. On when SD.

 

endpoint101
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@JDawg wrote:

Samsung support has guaranteed me they will fix this in facebook messenger several times.


Interesting they've said this. Gives me hope it'll be fixed sometime, although I'm not holding my breath! :winking-face: 

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JDawg
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Screenshot_20190802-135959_Messenger.jpg

in Dutch but litterally he says it shouldnt happen with a tv in this pricerange but coding this is harder than one would think. A fix is sure to come. And the part about the hard coded subs performing better he was going to send to the engineering department.

 

The Elon musk bit was me joking we're sending cars into space in 2019, meanwhile samsungs most expensive TVs cant play subtitles.

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endpoint101
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@JDawg wrote:

The Elon musk bit was me joking were sending cars into space, meanwhile samsungs most expensive TVs cant play subtitles.


lol :face-with-tears-of-joy:

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JDawg
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@endpoint101 wrote:

@JDawg wrote:

The Elon musk bit was me joking were sending cars into space, meanwhile samsungs most expensive TVs cant play subtitles.


lol :face-with-tears-of-joy:


Yeah just let it sink in. Subtitles have been around since the.. what? 50's? Never any issues. Now in 2019 there are TV's that cost over 3K but cant play subtitles right. As customers we shouldn't allow this.

 

But I've had several different employees in this chat guaranteeing there will be an update asap to fix it. 

 

I recommend being very vocal about this issue because let's be reasonable it really shouldn't be an issue still. Its subtitles. The tv has been out over a YEAR now.

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JDawg
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I just made a comparison video with plex showing the difference between burned in subtitles and regular subtitles, but I can only upload pictures. Look at his arm on the right. Using burned in subtitles only is part of the solution. Screenshot_20190803-015742_Video Player.jpg

 

Screenshot_20190803-015820_Video Player.jpg

 

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endpoint101
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Glad you're happy with it so far. Did you figure out how to remove all the adverts? If not, there's a good video here that will help :smiling-face:

https://www.youtube.com/watch?v=YaWnm3Ji34Q

SjorsK
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Ads is a big word, its earlier pre-installed apps. They don't disturb me and I removed the ones that are in my way (or put it somewhere down in a list where I won't look at them :smiling-face: ).

The most important thing is that the TV works for me how I want it ^-^ And it definitely does :smiling-face: I probably will have some feedback after my honeymoon period ^-^
tranx
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@Gfpluxthanks for explaining again with:

"Just to repeat and clarify. I have a Humax Satelite box with a hard drive for recording and a Satelite dish in the garden. (I live in Luxembourg). The recording is made by using the screen of the Samsung Q9 TV to record individual programmes or series....."

You have have taken the trouble to reiterate that you are using the screen of the TV, but the question still remains as to whether the Electronic Program Guide belongs to the Samsung Q9 TV itself, or whether it really belongs to the Humax.

 

Assuming that the EPG does belong to the Q9 TV, as you seem still to indicate, I would like to comment further, as follows.

 

Re.

Statement 1. "...If as suggested “someone” is messing up the codes then it suggests it is not a hardware problem of the TV and the recorder...."

Q2. "...However who is it that is messing up the codes..."      

Q3. "...Are there multiple people and organisations involved in these codes or is it one central organisation.... "

Statement 4.  "...This thread is as you say about a (possible) fault with Samsung TV’s but could it be a TV programme code issue, with two possible problems on the table it is easy for no one to take responsibility...."

Statement 3.  "...I am not a geek, just an old bloke with a wife who gets upset (very easily) when technology goes wrong and tends to blame me!"

 

1. This sounds just like the sort of line that Samsung's customer service was taking when I spent a year or more trying to discuss it with them, but all to no avail!

Even if Samsung's Customer Services were to have got it half right (see below) I believe that it would still be the responsibility of Samsung, with which its customers have their contracts. In that case it would still be Samsung which supplied the 'faulty' EPG to its customers, while claiming that their TV could record programmes from it, and whether they had actually previously acknowledged that it cannot do this, or not (see earlier in the thread).

2. As in 1. but also see below.

3. Yes, I think I discovered that (at least with the Q9) the EPG in use is not a "Freesat" brand/product but one provided by a Samsung subsidiary/allied company (maybe the one which also provides the channel which has caused the other main problems described in this forum!). If so, it is indeed Samsung which could be described as the 'central organisation'.

4. As in 1. above.

5. My wife feels exactly the same!

She would much prefer to record directly from the TV to a hard drive, instead of using our Freesat Humax and Freeview Humax set hard drive top boxes, which both work completely reliably and use the same Satellite and over-the-air broadcasts.

She finds them much harder to operate because of the need to change the AV channel etc. which was the main reason we spent so much on the Samsung TV....

 

Obviously it is not a fault of the Freesat and Freeview broadcasts so Samsung CS should really stop trying to pass the buck

 

TheSentry
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I just hope its a significant improvement on the 2017 model.  I purchased a QE65Q8C last July (@€3099) and over the last month it has developed problems ranging from colour glitches to the TV actually shutting itself down and then restarting again, all of its own accord. Samsung Support did a reboot but to no avail (of note, have noticed numerous problems of a similar nature reported on the net). Then informed that a tech would do a home visit  so I waited in the house for the next 3 days (did not want to miss home visit or tech ringing me in order to arrange visit) but nothing. Sent message to Samsung, who replied that they had been trying to contact me on numbers provided, which was nonesense as nothing registered on either home or mobile phones. Have now lost patience and confidence is Samsung.

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Stu101
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My 2018 q9 turns it’s self off she watching catch up tv.  Very annoying. They need to fix this as I bite therewas similar problems with 2017 sets!  This isn’t good enough when spending £3000 on a tv. 

paul1277
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@Stu101 wrote:

My 2018 q9 turns it’s self off she watching catch up tv.  Very annoying. They need to fix this as I bite therewas similar problems with 2017 sets!  This isn’t good enough when spending £3000 on a tv. 


My nephew has a 2017 Samsung and has the same problem with it turning itself on in the night and day. They had useless support from Samsung and now turn it off at the mains to stop it. What with this and scheduled recording, purple areas, motion rubbish control, and a very poor customer support, i.e. deny anything is wrong or it is within spec when it is obvious it is not. One must ask your self is worth buying a Samsung?

Paul

TheSentry
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I'm afraid I am starting to agree. As a response to my ongoing problem another Samsung Tech rang me a couple of hours ago (and not the home visit as was promised). The lady, who I must add was very polite, advised that I turn off the eco mode (which was already off), together with a couple of other modes that were still on. Unfortunately, after then watching a programme on Netflix for approx 30 mins the same problem occurred yet again - flickering follwed by TV switching itself off and then on. As highlighted on a repsonse to another community member, the fact that this was suggested as a 'fix' (which didn't work in any case), clearly highlights that the product is not fit for purpose. Will keep everyone informed of the next proffered 'solution'.

tranx
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That is disappointing. We did have a similar problem with F8000 shutting down if a certain device was connected directly to the TV by Hdmi. This happened whenever the device was first switched on. It went away if the device was connected instead through a receiver we had at the time, and seemed to be something to do with the settings or operation of CEC/Anynet.

 

So far have only noticed one regular peculiarity:

We normally use Satellite channels, and rarely watch the Terrestrial ones. No Recordings are set for that tuner either, because Terrestrial reception is often flaky, but overnight it sometimes starts the next day tuned to a Terrestrial channel. Very odd!

 

Has anyone seen this, is it a known bug, or might there be a fix, please?

 

Stu101
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Mine happened during watchingan episode on iplayer.  Same spot on the episode. Does it every time you watch it.  Also on a Netflix film I was watching does it twice during the film.   Tv just turns off.  Mine doesn’t come back on again though it just stays off? 

paul1277
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@Stu101 wrote:

Mine happened during watchingan episode on iplayer.  Same spot on the episode. Does it every time you watch it.  Also on a Netflix film I was watching does it twice during the film.   Tv just turns off.  Mine doesn’t come back on again though it just stays off? 


Again sounds faulty.  Report it to your retailer, but you may have to argue with them because some use the clauses that they are not responsible for third party apps. If in the first 4 weeks you could try to reject as faulty,  and get a telly that works as advertised. 

Paul

SjorsK
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I had the opportunity to see the 8K screen for myself on the IFA and wow, the AI really makes sparkling pictures - At one point I litteraly felt a reflex because I thought that a bird was flying off the screen (I never had that before!).

The other screens are great too but that screen, gosh it wowed me (Together with "The Wall" of course :winking-face: ). I'm very sure that my next TV will be a Samsung one.
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tranx
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My thoughts on 2018 QLED TV are much the same as they were for 5 long years about the Samsung F8000 it replaced in this household.

 

The picture, functions, and user interface were and are potentially exceptional. However Channel Tuning and Recording remain unreliable, just as they were with F8000, until that was replaced by the Q9FN!

 

e.g. Currently with Q9FN:

We just went back to using the Freesat tuner after a spell on Terrestrial, and the TvPlus app is back in the Apps Row in an awkward place. Have again tried 'moving' or 'removing' it but doubt that will last. This happens when the Terrestrial  tuner is in use too.

 

On terrestrial TV the proprietaty TvPlus EPG/channel list has apparently forgotten our location, so BBC One South just disappeared and had to retune, losing all the carefully prepared favourites. Sorting by Re-ordering the Favourites does not work properly either.

 

With the Q9FN the TV seems upredictably to switch between the Tuners of its own volition, but at least it does not endlessly show the F8000 message "Do you want to stop recording BBC One HD and start recording BBC One HD?".

 

Recording, both with Timer and Instant Recording is unreliable, just as with F8000.

 

Our aerials and aerial/dish connections worked fine with other TVs and PVRs. They had been tested by an independent engineer and found to be working correctly, but over five years the problems with F8000 could not be fixed by many resets, two prolonged attempts at repair, or even by replacement of the TV and two motherboards.

 

This forum and threads about particular model ranges are all vey well but, from bitter experience and a.f.i.k, no software bugs or hardware weaknessses of the F8000 were ever acknowledged or addressed by CS or by any other agency of Samsung. 

 

Again the QLED TVs are unsatisfactory but it seems unlikely that any snags will be collated, acknowledged, or corrected by Samsung. Users cannot know if any improvements might materialize...but they did not for F8000.

 

 

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TheSentry
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Samsung Tech contacted me a couple of hours ago (by phone) and advised that I turn off eco mode (which was already off) and a few others that were still on. Unfortunately, within 30 mins of watching Netflix same problem occurred - flickering and tv switched itself off and then back on again. Notwithstanding that the problem has not yet been solved (actually losing confidence that it ever will be), the suggested fix (turning off certain modes) suggests to me that the product is clearly not fit for purpose.
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