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There's no info tab on my Q60 (Ambient Mode)

(Topic created on: 02-10-2020 12:06 PM)
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rafaelsk
Journeyman
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Hey guys, I just bought a Q60 yesterday, it's the first time I have a tv on my entire life(I hasn't a big fan) and actually I was really interested in the Ambient Mode so I couldn't resist and bought it.

 

The thing is, I wanted to show the time and I picture and far as I saw you do it in the "info tab" source

 

But there's no such option on my ambient mode:

https://i.imgur.com/SIwkug3.jpg

 

 

 

Am I missing something?

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10 REPLIES 10
AndrewL
Moderator
Moderator
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@rafaelsk: Based on the screenshot provided it looks like you are currently in My Album, so it won't be possible to access the Info tab from there. Try going back to the Ambient Mode home screen and checking the tabs at the bottom, where the Info tab should be located. If you can't see the tabs, press the back button or picture button on your remote while in Ambient Mode, so the browser options appear at the bottom. The user manual states that this feature may not be supported based on your geographical area, therefore if it is not visible following these steps then it may not be possible to complete this action. 

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rafaelsk
Journeyman
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HI Andrew! Thanks for your reply.

 

When I Access the ambient mode I go directly to this screen where I see these tabs from the image if I open the menu and press the return buttom the menu closes, am I missing something?

 

I also tried through the smartthings app, when I click on ambient mode there it takes me to this screen:

 

https://i.imgur.com/NwlMymE.jpg

rafaelsk_0-1601652640595.jpeg

 



Thanks

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rafaelsk
Journeyman
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Hey guys, anyone have a solution for this? 😞

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rafaelsk
Journeyman
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Hi there, any solution for it?

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rafaelsk
Journeyman
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Sup. anyone?

rafaelsk
Journeyman
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Hi there, anyone have a solution for it?

Carmelina1
Apprentice
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Anyone found a solution for this? I'm having the same problem

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punawa
Apprentice
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Exactly the same issue here. On a Q60T.

Seems that serie isn't entitled to the latest ambient version. Such a pity. 

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Stef_1971
Apprentice
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It alsof seems like support does not care since there is no reply anymore

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