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Original topic:

The Serif

(Topic created on: 01-02-2021 04:01 PM)
Sharon101
First Poster
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TV

I recently bought The Serif 55 inch before Christmas, unpacked it and as I was waiting for  a new sofa decided to place it on my old tv stand.  My new sofa has now arrived and I would now like to place The Serif on its legs.  I have an issue that one leg will not screw on.  It looks like the thread is damaged.  What can I do?  I bought this TV as I wanted something modern, now it is not fit for purpose.

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3 REPLIES 3
JAMES4578
Superuser I
Superuser I
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TV

@Sharon101  Not sure if you have found a solution for this.   However if not   in the first instance would contact your retailer  if the thread is indeed damaged, though you may wish to try again if there is no one else in Household who can help.

My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 4.0,Android 12 Beta 2
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Sharon101
First Poster
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TV
No James Samsung sent out new legs and they still don't fit. Have now been told that if I have damaged the thread inside the TV it is no longer under warranty and I will have to pay for a technician myself to come out and look it. The TV is not even two months old and to say I am not pleased is an understatement. I have spent a lot of money on Samsung products, phones, watches, washing machine, tumble dryer, Galaxy Tab and ear buds but this will be the last thing I buy from them.
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Sam24
Apprentice
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TV

If the TV is under 6 months old the retailer must pick it up as it's defected.  If they refuse contact your credit card company 

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