The Frame TV : cannot add photos

[Frustrated7]

 I used to be able to add new photos to the Frame TV but now I can't... The option was greyed out for me without explanation...

[Comraich]

Clearly a lot of people are very fed up with this change to their TV, a piece of tech which in many cases was purchased exactly for the option to display one's own photos as art. Also obvious is the lack of response from Samsung! I have searched for an email address for their customer services/complaints but without success. It strikes me that if we could find one and then we all emailed it might be 10 minutes of our time well spent. Hopefully others will agree so if anyone has an email address for them please post it on this thread. Thank you

[BonnieB]

Eureka!  I deleted the app on my iPhone 11 and reinstalled it and suddenly it worked again!  Give it a try - maybe the software has finally been fixed.

[Sparker8]

You champ! Just did the same and it’s working. 

[KELLYKID]

I deleted the app and reinstalled. It works! thx to BonnieB

[KELLYKID]

THX BONNIEB!!!

I have an iphone 12, deleted app, reinstalled & it works again. Thx so so much!

[Comraich]

Success! Worked for me too 😊

[Ludovicuss]

Good news to all! The app was updated 4 days ago to version 1.6.94.9 and even works again on IPad Pro and IPhone. Don’t forget to give access to your photo’s or a selection of photo’s to see them appear in the app for uploading. 
Thank you Samsung! It took some (to much) time to solve the problems, but finally you did it.

[tuk]

Unfortunately, reinstalling the app doesn't solve the app on Android, at least not for me. I'm on version 1.7.94.21 and it gives me the same error as before reinstalling. Hopefully the update comes to the Android app soon, too!

[mfury]

Same here. Thanks to those who said to try this again! It works me know as well iPhone 14 with iOS 16.2 and latest app. It gets flaky if you do selected photos only so if you don’t care then I’d  allow for all photos until you get what you need and shut it down after you’ve updated. 

[ScienceMom77]

Unfortunately, reinstalling the app didn't solve the problem for me either. Version 1.7.94.21. Too bad as a loyal Samsung user, I can't get it to to work.  😕