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The Frame turns off at art mode with clicking sound

(Topic created on: 22-10-2023 03:38 PM)
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Lanl
First Poster
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Hei,

my Frame 202 turns automatically off when switching to art mode, I couldn’t even come in to the art mode page. When it turns off there are 4 clicking sound coming from the box as well

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2 REPLIES 2
AlexLdn
Voyager
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Hi, did you try factory reset the TV? Any software update maybe?
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Rwpatton242
First Poster
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I have not heard a clicking sound.  But I worked with Samsung several times, tech came 3 times and samsung replaced the tv.  Same problem, coming out of art mode to Tv by itself.    Then I took the batteries out of all the remotes that are configured to turn on the tv, dish, Roku and sound system.  Now I only have the one remote that came with the new tv.   No problems in the last few weeks.  In the past I just unplugged the HDMI’s, plus deleting all my apps.  But that didn’t work.  I’m running software 1520.   Don’t waste you time doing resets.  Next step is to find out which remote is causing the issue.  I’m betting on Dish.  

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