26-05-2021 12:36 AM
Hi everyone!
We got 2x The Frame 65" 2021 and 2x Xbox Series X.
Two days ago one frame suddenly stopped working with the HDMI "Game Port".
The day after the other one experienced the same and now none of the TV's HDMI "Game Port" works with the Xbox. TV's just displays a "check input power source" message.
Connecting the XBOX to another HDMI-port works fine.
I checked the latest firmware @ Samsung support page and it says 1506 was made available last week, so my hypothesis is that it breaks "HDMI Game-port" functionality when using the xbox series x 4k/120hz.
I've played around with disabling VRR, HDR etc. on the xbox to no avail. Also had Samsung support remove into the TVs and first reset EDID(?) and then full factory reset.
Didn't fix the issue.
Currently using another HDMI for the Xbox but would prefer to get it back into the GAME-port as this supposedly provides a better picture and VRR-support etc.
Anyone got ideas?
Solved! Go to Solution.
24-12-2021 04:17 PM
So annoying. Happened to my Xbox series x. Brand new frame 55" bought 3 weeks ago. Game port 4 doesn't work. But port 1 through 3 work all at 4k 120hz/120fps while gaming.
24-12-2021 08:14 PM
But without HDR + VRR
29-12-2021 03:08 PM
Same issue here no solution, if tried calling the help line and chat without success. Is there a way to describe or error code to share to shortcut the have you turned it on and off again conversation.
29-12-2021 04:55 PM
Hello,
same issue here... it's really frustrating to discover that the issue has not been solved months after the launch of the TV. I will write to support, hopefully a firmware update is soon planned to fix this.
29-12-2021 06:46 PM - last edited 29-12-2021 06:47 PM
Sorry, the note is in french. A solution to our problem is coming soon👍
30-12-2021 08:40 AM
Thank you for good news!
30-12-2021 10:03 AM
Hello
I am French, can you give me the link to this update. I’ll be back to tell you if it’s really ok.
Thanks
30-12-2021 08:30 PM
The update must be installed by the customer service through a hidden menu. I received the files today but the support was not able to do the update... To be continued in the next episode. If you are French you can also check this page: https://eu.community.samsung.com/t5/télévisions/souci-xbox-series-x-et-the-frame-75/td-p/4016092/pag...
31-12-2021 03:44 PM
Sorry to be that guy, but…
I also got this files 2 month ago, didnt suceed to install, Samsung TECH come to my house, after 4 hours also failed. He called me few days ago and told that files that Samsung gave to him are not for the frame
01-01-2022 03:31 PM