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The Frame 2021 55" software issues

(Topic created on: 04-06-2021 10:15 AM)
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CornwallCharlie
Apprentice
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Has anybody else had problems with the The Frame 2021?

Mine keeps failing to connect properly with my Sonos Beam. The connection is via HDMI (Arc) but it repeatedly forgets it after it has been in art mode. This can only be solved by either power cycling the TV or physically disconnecting and reconnecting the HDMI cable.

The second problem is that when in "art mode" slide show it forgets that it is supposed to be a slide show and gets stuck on the same picture.

20 REPLIES 20
STO spain
Apprentice
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I too suffers this issue..suddenly during a the day..all es working fine then HDMI device(s) fail to be recognized…tried everything…swapped everything…not sure if they slipped in a software update and that’s the issue, or the BSc just failed (3 weeks old !)

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