The Frame 2019 - Bluetooth does not pair

[AT0M]

Hello,

I have been experiencing Bluetooth pairing issues with three different headsets (Sennheiser, Beats and Plantronix), while the pairing works fine with the fourth headset (another Sennheiser). All three affected headsets are pairing just fine with my Iphone.

The pairing with the Frame just could not be completed, and the TV gives an error "Connection Unsuccessful". I've tried everything, powering off the TV, checking the software for the headset, bringing the headset close to he TV but nothing helps.

Anyone else is experiencing the same? Any ideas on how to solve this?

[iaan90]

Hello, 

I have the same problem while trying to pair Sennheiser Momentum 2 to The Frame 32''. Indeed, the headphone does not appear on the bluetooth list even though it's in pair mode. The headphone works with other devices (iPhone, Mac) of course. 
Did you find any solution to this issue?